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JOAN C. HENDERSON
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Humanities Engineering Social Sciences

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TOURIST DESTINATIONS AND DISEASE: VIETNAM’S TOURISM INDUSTRY AND THE SARS CRISIS JOAN C. HENDERSON
ASEAN Journal on Hospitality and Tourism Vol. 6 No. 1 (2007)
Publisher : Centre For Tourism Planning and Development

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Abstract

Tourism crises are becoming increasingly common, triggered by events within and outside the industry. Understanding the crisis process and managing it effectively are thus important issues for those involved in tourism. Vietnam confronted one such crisis in 2003 when the Severe Acute Respiratory Syndrome (SARS) virus, which affected a number of countries in the region, was discovered in Hanoi. Fears of the disease led to a sudden fall in tourist arrivals and prompted a response from the industry in the areas of health and safety, finance, human resources and marketing. Management of the crisis appeared generally successful, although recovery was aided by wider developments. Information obtained from interviews with industry representative is presented and a crisis management campaign model is proposed to help assist in future crises which seem inevitable in the modern world.
ORGANISATIONAL CRISES IN THE HOTEL SECTOR: A PERSPECTIVE FROM SINGAPORE JOAN C. HENDERSON
ASEAN Journal on Hospitality and Tourism Vol. 7 No. 1 (2008)
Publisher : Centre For Tourism Planning and Development

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Abstract

Crises in the tourism and hospitality industry are a topic of some concern in view of their increasing prevalence in the modern world. Planning for and handling such situations has thus become essential and this paper discusses issues of organisational crises and their management with specific reference to hotels in Singapore. Case studies of selected properties based on interviews with general managers are analysed and overall conclusions are presented about perceptions, origins and impacts of crises. Insights are also afforded into strategies for dealing with crises and the importance of planning and learning lessons from previous experiences are highlighted.
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