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All Journal Jurnal Kebijakan dan Administrasi Publik JKAP (Jurnal Kebijakan dan Administrasi Publik)
Ratminto Ratminto
Magister Ilmu Pemerintahan
Decision Sciences, Operations Research & Management Education Public Health Social Sciences

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Telaah Kritis Pelayanan Umum di Perkotaan Ratminto Ratminto
JKAP (Jurnal Kebijakan dan Administrasi Publik) 2004: JKAP VOLUME 8 NOMOR 1, TAHUN 2004
Publisher : Magister Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (570.941 KB) | DOI: 10.22146/jkap.8408

Abstract

This article discusses about various important aspects of public services, particularly in the urban areas. The author critically analyses the quality of public services provided by municipality government from various aspects. On the basis of his analysis, the author argues that accountability, responsibility, accessibility and efficieng are among other important indicators which should be applied to measure the qual0ty of public services.
Telaah Kritis Pelayanan Umum di Perkotaan Ratminto Ratminto
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 8, No 1 (2004): May
Publisher : Magister Ilmu Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.8408

Abstract

This article discusses about various important aspects of public services, particularly in the urban areas. The author critically analyses the quality of public services provided by municipality government from various aspects. On the basis of his analysis, the author argues that accountability, responsibility, accessibility and efficieng are among other important indicators which should be applied to measure the qual0ty of public services.
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