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All Journal MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) JSI: Jurnal Sistem Informasi (E-Journal) JUSIFO : Jurnal Sistem Informasi Jiko (Jurnal Informatika dan komputer) Systemic: Information System and Informatics Journal TIN: TERAPAN INFORMATIKA NUSANTARA Journal of Information Technology Ampera Journal of Software Engineering Ampera Journal of Financial Economics & Investment Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Madani: Multidisciplinary Scientific Journal MDP Student Conference Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)
Muhamad Kadafi, Muhamad
Prodi Sistem Informasi, Fakultas Sains Dan Teknologi, UIN Raden Fatah Palembang
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Journal : Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)

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Pemanfaatan Infrastruktur Teknologi Informasi dalam Mendukung Layanan di BPJS Kesehatan Kedeputian Wilayah III Malaya Aura Dini; Muhamad Kadafi
Prosiding Vol 7 No 1 (2025): SNISTEK
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/psnistek.v7i1.10734

Abstract

This study aims to analyze the utilization of Information Technology Infrastructure in supporting services at BPJS Kesehatan Deputy Region III using qualitative methods. The main focus of this study is to understand how information technology infrastructure can improve the efficiency, effectiveness, and quality of services to participants. The qualitative methods used include in-depth interviews, observations, and analysis related to the implementation of information technology infrastructure at BPJS Kesehatan. The results of the study indicate that the utilization of management information systems, mobile applications, online portals, electronic queuing systems, and digital health services have significantly improved the accessibility and quality of services for participants. However, several challenges such as limited information technology infrastructure in remote areas, lack of training for staff, and data security issues still need to be addressed. This study also found several solutions to overcome these problems, including increasing investment in information technology infrastructure, continuous training for staff, and the implementation of more sophisticated security technology. Thus, the utilization of information technology infrastructure at BPJS Kesehatan Deputy Region III can be continuously improved to provide better and more equitable health services for all participants.
Co-Authors Abdurrahman Ali Catur Eri Gunawan Dodi Syafrizal Dwi Mardiana Evi Fadilah, Evi Fandi Kurniawan Fenando Fenando Fithri Selva Jumeilah Freddy Kurnia Wijaya Gusmelia Testiana Ida Wati Irfan Dwi Jaya Malaya Aura Dini Muhammad Khatam Muhammad Khoirul Fuddin Muhammadinah Muhammadinah Mustar, Riska Novialita Novia Wasfriyani Astuti Nurjihan Rafifah Panji Hastomo Reni Rosmitalia Rian Pratama Rika Trisnawati Ruliansyah Ruliansyah S, Salsabilla Santi, Rusmala Sari, Tarra Ayudia Sastri Yani Yunita Febriyanti