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All Journal Jurnal Populasi Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan
Bevaola Kusumasari
Gadjah Mada University
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INDEKS KEPUASAN PENGGUNA LAYANAN: Menggeser Kepentingan Pelanggan ke Kepentingan Warga Negara Bevaola Kusumasari
Populasi Vol 17, No 2 (2006): Desember
Publisher : Pusat Studi Kependudukan dan Kebijakan, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (95.566 KB) | DOI: 10.22146/jp.12046

Abstract

The new public service recognizes that those who interact with government are not simply called customers but rather citizens. In government, citizens are not only customers, they are owners of the government, therefore citizens decide what is so important that the government will do. Today, citizens expect public services to meet standards not only such as timeliness and reliability in getting the service but also they should do the services be delivered fairly and with attention to fiscal responsibility as well. More important, citizens contemplate to have the opportunity to influence the services they receive as well as the quality of those services.
Transmigrasi di Indonesia: Tinjauan Sistematis tentang Arah Kebijakan, Dampak Sosial-Ekosistem, dan Implikasi bagi Administrasi Desa (1959-2025) Riamona Sadelman Tulis; Agus Pramusinto; Agustinus Subarsono; Bevaola Kusumasari
Administratio Vol 16 No 2 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i2.529

Abstract

Transmigration has long served as a tool for regional equity and reducing population pressure in Java-Bali, but its success was often judged by physical outputs alone. This study synthesizes cross-era evidence to (i) map shifting policy rationales and instruments, (ii) summarize recurring socio-ecological impacts, and (iii) draw operational lessons for village governance. Using a Scopus-based Systematic Literature Review of publications from 1959 to 2025, 95 articles were selected after title, abstract, and full-text screening. Thematic synthesis covers three periods: 1959-1999, 2000-2014, and 2015-2025. Over time, there has been a shift from standardized interventions to context-sensitive and governance driven approaches: spatial planning based on land and water suitability, basic services aligned with livelihood cycles and market access, community forest management, and stronger procedural justice through inclusive participation and rights recognition. Recent trends emphasize rapid land conversion, frontier related relocations, and the need for conflict mediation at the village level. Today, transmigration success is better measured by the quality of spatial choices, livelihood stability, and policy legitimacy. Village administrations play a central role through participatory socio-biophysical mapping, adaptive service SOPs, socio-ecological regulations, and transparent mediation tools bridging national policies with practical, local outcomes.
Co-Authors Agus Pramusinto Agustinus Subarsono Riamona Sadelman Tulis