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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business Inovasi: Jurnal Ilmiah Ilmu Manajemen
Fitria Nur Anggraeni
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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SURVEY MOTIVASI KERJA DRIVER OJEK ONLINE GRAB Fitria Nur Anggraeni
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 3 No. 3 (2020): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v3i3.220

Abstract

It's not easy to get a job in this century, although highly educated, there is no guarantee. However, technological progress does not mean without opportunities, one of them being a transportation partner. Being a freelance worker is not as good as it seems, because the amount of income is very dependent on hard work, and it really drains everything. So it is not uncommon to feel tired and discouraged. Moreover, the field of work is very dependent on the customer, so there is not much to do but keep hoping for the opportunity. This study aims to find information about the work motivation of online drivers, the quantitative approach is expected to provide input. The population is determined by 50 respondents with an incidental sample technique. The results showed that the highest motivation for drivers was necessity, followed by hope. This finding confirms that the motivation theory initiated by Maslow is operationally very dependent on the characteristics of the research subjects, so the treatment will be different.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN Indah Surti; Fitria Nur Anggraeni
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 3 No. 3 (2020): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v3i3.221

Abstract

The purpose of this study was to determine the effect of service quality on customer satisfaction. The research method used is quantitative with descriptive. The population in this study were consumers of Waroeng Steak Cafe & Resto in South Jakarta with a sample of 91 and the sampling technique used was Accidental Sampling. Furthermore, the analysis method uses simple linear regression consisting of descriptive analysis of the questionnaire, validity test, reliability test, correlation coefficient test, determination coefficient test and hypothesis test. The results showed that service contributed significantly to satisfaction. This happens, caused by emotional interaction. Therefore, it is important to strengthen the characteristics of employees in service. Furthermore, services should be used as a spearhead in influencing consumers. This will affect the long term and wide area
PENTINGNYA MEMBANGUN KOMITMEN KERJA SEBAGAI UPAYA MENINGKATKAN KINERJA MELALUI PENINGKATAN MOTIVASI, LINGKUNGAN, DAN KOMPENSASI Fitria Nur Anggraeni
Inovasi Vol 8, No 1 (2021): Inovasi: Jurnal Ilmiah Ilmu Manajemen
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/Inovasi.v8i1.p10-20.11489

Abstract

This study aims to analyze and prove the effect of compensation, work discipline and work environment on work motivation, both partially and jointly, and the effect of compensation, work discipline, work environment and work motivation on organizational commitment, both partially and collectively. The research method used in this research is descriptive survey method and explanatory survey with a population of 1,339 employees and a sample size of 224 respondents, and the data analysis method used is SEM (Structural Equation Modeling). Based on the results of the study, then obtained the findings of structure I, compensation and work environment is partially significant effect on work motivation, while labor discipline no significant effect, but together all exogenous positive and significant effect on work motivation with the value of the contribution (R2) by 50%. Partially, the compensation variable has the most dominant influence on work motivation. In the second structure, compensation, work discipline, work environment and work motivation partially and jointly positive and significant impact on faculty commitment to the value of the contribution (R2)equal to 76%. Partially, the compensation variable has the most dominant influence on lecturer commitment. The work motivation plays a role as partial mediating, where the increase in lecturer commitment is influenced by compensation and the work environment is mediated by work motivation. Meanwhile, work discipline can have a direct effect on lecturer commitment even though they are not motivated.
Co-Authors Indah Surti