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All Journal Journal of Economics, Business, & Accountancy Ventura Jurnal Manajemen Sebelas Maret Business Review JWM (JURNAL WAWASAN MANAJEMEN)
Wisnu Untoro
Universitas Sebelas Maret
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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 1 
Publicness and strategic planning of public institutions: Evidence from Indonesia Wisnu Untoro; Arifin Angriawan
Journal of Economics, Business, & Accountancy Ventura Vol 19, No 2 (2016): August - November 2016
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v19i2.623

Abstract

Strategic planning has become a very common practice in public organizations. Research shows the positive impacts of strategic planning on the firm performance. This study examines the impacts of publicness on planning formalization, flexibility and participation. Empirical evidence collected from Indonesia suggests that planning formalization associates negatively with publicness; and mediates the relationships between publicness, flexibility and participation. The results support the political control view of public organizations. The results suggest that public organizations need to be both formal and flexible. We also find the positive association between participation and flexibility.
Business Group and Affiliated Firms’ Performance Wisnu Untoro
Sebelas Maret Business Review Vol 1, No 1 (2016): June 2016
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/smbr.v1i1.1786

Abstract

Some argue that business groups in emerging could be beneficial for affiliated firms. On the other hand, however, group affiliation could also improve performance. In this paper, we empirically examine the impact of being a member of business group on financial performance by studying Indonesian firms over the 2004-2009 period. We test the empirical model using static panel method. Overall, our empirical results do not provide evidence that affiliation with business group could improve performance. However, some business group members perform superior than others.
Patients' Perceptions in Inpatient Service Quality and its Effect on Patient Loyalty with Patient Satisfaction as Mediation Variable Octa Lidya Ghaisani Amin; Wisnu Untoro
Sebelas Maret Business Review Vol 3, No 1 (2018): June 2018
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/smbr.v3i1.13824

Abstract

This study aims to empirically test the patient's perception of the quality of inpatient services, and its effects on the loyalty of the patient, with patient satisfaction as a mediation variable. Data collection was performed by using five points Likert scales with judgment sampling approach. The study involved 160 patients of the dr. Prijonegoro Hospital, Sragen. Descriptive analysis was conducted followed by measurement analyses to ensure the validity and reliability. This research found that inpatient service quality has a significant positive effect on patients' satisfaction, patient satisfaction positively affect patients' loyalty, and patients' satisfaction partially mediated the effect of inpatient service quality on patient loyalty. Therefore, by improving the quality of services, it is expected that the patients were satisfied and then loyal after satisfied with inpatient service quality in the hospital.
Government-Controlled Firms: Recent Discussion and Future Research Direction wisnu untoro
Jurnal Manajemen Vol 6 No 2 (2016): JURNAL MANAJEMEN VOL. 6 NO. 2 DESEMBER 2016
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/jm.v6i2.236

Abstract

Studies on the existence and roles of government-controlled firms have moved forward along with the globalization and the advancement of technology. After many discussions on the performance difference between state and private firms and subsequently the impact of privatization, recent discussion is dominated by the implementation of corporate governance and modern business strategy. In this paper, I provide the recent literature and discussion on the existence, role and performance of government-controlled firms. Moreover, some future research directions are discussed
PENGARUH MANAJEMEN HUBUNGAN PELANGGAN DAN KEWAJARAN HARGA TERHADAP LOYALITAS MEREK DIMEDIASI OLEH KEPUASAN KONSUMEN Imas Ariastuti; Wisnu Untoro
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 5 No. 3 (2017)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (130.034 KB) | DOI: 10.20527/jwm.v5i3.98

Abstract

This study examines the variables that influence people to make a decision to shop at Centro Solo Paragon. It aims to determine the effect of customer relationship management, price fairness, on the decision to shop with customer satisfaction as a mediation variable. Data collection is done by survey method through questionnaire with purposive sampling technique. The sample of research consisted of 200 respondents that is Centro Solo Paragon member who intend to be loyal to Centro Solo Paragon. Sampling is done dipublic area that is in Solo Paragon Mall. The SEM test results indicate that (1) CRM has significant influence to brand loyalty, (2) fairness of price have significant effect to brand loyalty, (3) customer satisfaction significantly influence brand loyalty, (4) CRM has significant effect to customer satisfaction, (5) price fairness significant to customer satisfaction, (6) CRM, Price fairness to brand loyalty mediating by customer satisfaction The results of this study can be used as a basis for Centro Solo Paragon in devising marketing strategies to increase sales.
Co-Authors Arifin Angriawan Imas Ariastuti Octa Lidya Ghaisani Amin