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All Journal Jurnal Siasat Bisnis Jurnal Akuntansi & Auditing Indonesia Jurnal Aplikasi Bisnis Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Ayu Chairina Laksmi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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 1 
Resensi Buku: The Living Company Ayu Chairina Laksmi; Suwarsono Muhammad
Jurnal Siasat Bisnis Vol. 1 No. 8 (2003)
Publisher : Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia

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Abstract

Book ReviewJudul buku    : The Living CompanyPenulis    : Arie de GeusPengantar    : Peter M. SengePenerbit    : Harvard Business School PressTahun terbit    : 1997Tebal    : xiv + 214 hal
Total Quality Management, Balanced Scorecard and Performance Mahfud Sholihin; Ayu Chairina Laksmi
Jurnal Akuntansi dan Auditing Indonesia Vol. 13 No. 1 (2009)
Publisher : Accounting Department, Faculty of Business and Economics, Universitas Islam Indonesia

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Abstract

This study examines the relationship between Total Quality Management (TQM), Bal-anced Scorecard (BSC), and organizational performance. In particular, this study investigates whether TQM affects performance; and if so, whether the effect is influenced by BSC implementa-tion. In examining the relationship between TQM, BSC and performance, this study proposes two different models, namely intervening/mediating model and moerating model. This study employs the intervening model to test whether the effect of TQM on performance is mediated by BSC. On the other hand, this study uses the moderating model to examine whether BSC moderates the re-lationship between TQM and performance. The results of this study demonstrate that both TQM and BSC are positively and significantly associated with performance. The path analysis reveals that partially, BSC mediates the relationship between TQM and performance. The results of mod-erated regression analysis, however, indicate there is no moderating effect of BSC on the rela-tionship between TQM and performance. Thus, the results of this study provide support for the in-tervening model, but not for the moderating model. The results, however, should be interpreted cautiously due to the limitations contained in this study.Keywords: Balanced Scorecard, Total Quality Management, performance
Assessing The Applicability of Servqual Model Across Health Care Settings in Developing Countries Ayu Chairina Laksmi
Jurnal Aplikasi Bisnis Volume 7 Nomor 8, Juni 2008
Publisher : Jurnal Aplikasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jabis.vol7.iss8.art2

Abstract

The health care service in developing countries is renowned for its poor service quality. However, interest in health care service quality in developing countries is relatively low compared to that in develop countries. It indicates that there are still unresolved problems about the health care service quality measurement in developing countries. In developed countries, the SERVQUAL model is applied for measuring service quality in numerous health care settings. Hence, the purposes of this study are: (1) to assess the practicality of the SERVQUAL moddel in health care services in developing countries; (2) to develop an improved SERVQUAL model for assessing health care service quality in developing countries; and (3) to investigate who should assess the health care service quality in developing countries. To achieve the purposes of this study, a qualitative research using a secondary case study is carried out. The credibility of the findings is established by reliability and validity check through making raw data used in this study accessible for the reader, writing field notes and also conducting triangulation. Initially, a modified SERVQUAL model is developed from the literature on the subject of health care service quality in developed country. Subsequently, the model is compared to the secondary data used in this study. The results from the data analysis demonstrate that the service dimensions of the SERVQUAL model need to be adjusted to the developing country context. It is also revealed that there are two other important dimensions that need to be incorporate in the SERVQUAL model, which are cost and country specific factor. Hence, the improved SERVQUAL model developed as one of the findings in this study, adds cost and country specific factor into its service dimensions. The final finding of this study demonstratis that both the health care providers and the patients in developing countries are the people who should assess the health care service quality.
Analisis Efektivitas Pada Sistem Akuntansi Penggajian Di PT “SKU" Muhammad Naufal Qais; Ayu Chairina Laksmi
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 1 No. 4 (2023): Oktober : Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/muqaddimah.v1i4.478

Abstract

This study intends to find out how the payroll system at PT "S". The location of this research was carried out at PT "S" Samarinda. The method used by researchers is qualitative and the technique used is by interviewing PT "S" employees. The results showed that the cause of the delay in payroll was due to the director's financial problems which could not be explained due to company privacy. Therefore this researcher is interested in knowing the results of the reconciliation between the owner and PT "S". But there are still a few weaknesses, namely the financial section still has payroll calculation errors.
Co-Authors Mahfud Sholihin Muhammad Naufal Qais Suwarsono Muhammad