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Kurniawan Jatmiko
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RANCANG BANGUN SISTEM INFORMASI IT HELPDESK DENGAN PRIORITAS KERJA BERBASIS WEB (STUDI KASUS : PT PELABUHAN INDONESIA III CABANG TANJUNG PERAK) Nugroho, Hendra Setyo A.; Sukmaaji, Anjik; Jatmiko, Kurniawan
Jurnal JSIKA Vol 2, No 1 (2013)
Publisher : Jurnal JSIKA

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Division of Management & Information Systems (MIS) is a division that has the responsibility to maintain and protect the information and communication technology (ICT) that existed at Tanjung Perak Branch PELINDO III in order to run properly. In dealing with any issues regarding IT tools, SMI division experienced difficulties in accepting the complaint information and perform assignments to address those problems. Obstacles that complicate operations division SMI may cause disruption of the company´s business processes. Of the problems IT Helpdesk information systems made ​​by observing work in priority handling to provide helpdesk solution. Priority of the problem is determined by adopting the method delbeq and supporting information to the management, the system provides information about the value of MTTR, MTBF, reliability and availability of IT devices. From the results of evaluation of the system is done, the system is able to provide reporting facilities issues, advising assignments, provides information on the issues, provide information MTTR, MTBF, availability and reliability. Keyword: helpdesk, availability, reliability
SISTEM INFORMASI PENILAIAN KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAN DIKLAT SURABAYA Agustina, Dwi Mutia; Sunarto, M. J. Dewiyani; Jatmiko, Kurniawan
Jurnal JSIKA Vol 2, No 2 (2013)
Publisher : Jurnal JSIKA

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Abstract: Work performance individual employee is very important in achieving its goal of the organization. Because of that is required the assessment system that can be relied upon, the performance of and will be used as a basis for the assessment of performance and development organization, achievement employees appropriate to a purpose in order that any employees to assess how far its performance has produced a feat that it is expected to appropriate destinations organization. Performance appraisal of civil servant, is appraisement periodically the implementation of the work of a civil servants. The assessment of performance or called dp3 or list the execution of judgments work used as an ingredient in carrying out training pns consider removal of, among others in raise in rank, training and training of, of displacement and the increase in salary ( appreciation ). Dp3 made every year ( in december ). The storage a ( 1 ) times dp3 namely for five years. For one time the promotion of employees require dp3 for 4 years. Until current value dp3 made by officials valuer of badan kepegawaian and training of surabaya limited only a record course. The absence of guidance from a supervisor toward civil servants who are worth bad. The absence of any information which explains the layout of less value of civil servants. So that employees do not know what to do and superiors also do not know in what part that should be coached Keywords: Performance Appraisal, Performance Appraisal of Civil Servant,  Badan Kepegawaian dan Diklat Surabaya.
SISTEM INFORMASI PENILAIAN KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAN DIKLAT SURABAYA Agustina, Dwi Mutia; Sunarto, M. J. Dewiyani; Jatmiko, Kurniawan
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 2, No 2 (2013)
Publisher : Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA)

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RANCANG BANGUN SISTEM INFORMASI IT HELPDESK DENGAN PRIORITAS KERJA BERBASIS WEB (STUDI KASUS : PT PELABUHAN INDONESIA III CABANG TANJUNG PERAK) Nugroho, Hendra Setyo A.; Sukmaaji, Anjik; Jatmiko, Kurniawan
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 2, No 1 (2013)
Publisher : Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Division of Management & Information Systems (MIS) is a division that has the responsibility to maintain and protect the information and communication technology (ICT) that existed at Tanjung Perak Branch PELINDO III in order to run properly. In dealing with any issues regarding IT tools, SMI division experienced difficulties in accepting the complaint information and perform assignments to address those problems. Obstacles that complicate operations division SMI may cause disruption of the company's business processes. Of the problems IT Helpdesk information systems made ??by observing work in priority handling to provide helpdesk solution. Priority of the problem is determined by adopting the method delbeq and supporting information to the management, the system provides information about the value of MTTR, MTBF, reliability and availability of IT devices. From the results of evaluation of the system is done, the system is able to provide reporting facilities issues, advising assignments, provides information on the issues, provide information MTTR, MTBF, availability and reliability. Keyword: helpdesk, availability, reliability
SISTEM INFORMASI PENILAIAN KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAN DIKLAT SURABAYA Agustina, Dwi Mutia; Sunarto, M. J. Dewiyani; Jatmiko, Kurniawan
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 2, No 2 (2013)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

SISTEM INFORMASI PENILAIAN KINERJA PEGAWAI PADA BADAN KEPEGAWAIAN DAN DIKLAT SURABAYA Dwi Mutia Agustina; M. J. Dewiyani Sunarto; Kurniawan Jatmiko
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 2, No 2 (2013)
Publisher : Jurnal Sistem Informasi Universitas Dinamika

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Abstract

Co-Authors Anjik Sukmaaji Dwi Mutia Agustina Hendra Setyo A. Nugroho M. J. Dewiyani Sunarto