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All Journal Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) Gema Wisata
Ni Putu Ariesta Budiani
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Engineering Industrial & Manufacturing Engineering Public Health Social Sciences

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PENGGUNAAN DINNER PLATE YANG ANTROPOMETRIS PADA AMERICAN SERVICE MENINGKATKAN KINERJA PELAYANAN MAHASISWA PRAKTEK DI RESTORAN SEKOLAH TINGGI PARIWISATA NUSA DUA BALI Ni Putu Ariesta Budiani; Nyoman Adiputra; I Wayan Surata
Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) Vol 2 No 1 (2016): Volume 2 No 1 Juni 2016
Publisher : Program Studi Magister Ergonomi Fisiologi Kerja Pascasarjana Universitas Udayana Denpasar Bekerjasama dengan Perhimpunan Ergonomi Indonesia (PEI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JEI.2016.v02.i01.p05

Abstract

American-style service (American Service) priority to speed and accuracy amongwaitress while did the ministry. Therefore a waitress required to be able to carry a maximum of four plates at a time when doing service. The application of inappropriate tableware may associate with musculoskeletal complaints and fatigue, and affect the service performance in the restaurant. It is necessary for the application of ergonomic aspect especially appropriate equipment.This research was using an experimental study with the pre and post test control group design. This study involved fourth semester students, Restaurant Management Third Diploma of Nusa Dua Bali Tourism Institute as a subject as many as 36 people. The result showed significantly difference between control and treatment groups. In the treatment group  had  decreased  subjective  complaints  that include  musculoskeletal disorders about 38.7 % and general fatigue about 42.9 %. The length of presentation time decline 36.86%, while the quality of the presentation increased 65.01%. The decrease insubjective complaints occurred because the application of anthropometric dinner plate thatlighter 410 grams and has a shorter diameter 4.2 cm than previous plate. It is more convenient to carry even four at the time when presents to the guests. This is also showed an increase inservice performance. It can be concluded that the ergonomics  application  of using  appropriate anthropometric equipment in the American Service can improve the service performance among practice students in restaurant.
Penilaian Konsumen terhadap Minuman Kopi Populer pada Roost Restaurant di The Nest Hotel Nusa Dua Kadek Resta Dewi; Ni Putu Ariesta Budiani; Febrianto, I Gusti Agung
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 22 No. 1 (2026): Januari: Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v22i1.888

Abstract

The high consumption of coffee as part of people's lifestyle and the dominance of Americano and Cappuccino variants in sales at Roost Restaurant necessitate an analysis of consumer assessments of these two beverages. Therefore, this study aims to determine consumer assessments of the popular Americano and Cappuccino coffee beverages at Roost Restaurant at The Nest Hotel Nusa Dua. This study uses quantitative descriptive analysis techniques with data collection techniques through documentation and questionnaires distributed to 82 respondents. Consumer assessments are analyzed based on five indicators, namely taste, aroma, balance, presentation, and price. The results show that all indicators for both coffee beverages are in the high category, meaning that consumer assessments of Americano and Cappuccino are good in all aspects. The indicator with the highest rating for Americano and Cappuccino is presentation, while the indicator with the lowest rating for Americano and Cappuccino is taste. These findings indicate that although consumer ratings are generally good, improvements in taste, especially for Americano, are still needed to enhance consumers' positive perceptions of the products served.
Co-Authors Febrianto, I Gusti Agung I Nyoman Adi Putra I Wayan Surata Kadek Resta Dewi