Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal e-Journal Pustaka Kesehatan
Agustin Dwi Rahayu
Universitas Jember
Health Professions Library & Information Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Hubungan Citra Pelayanan dengan Pemanfaatan Layanan Rawat Inap di Rumah Sakit Jember Klinik Tahun 2018 Agustin Dwi Rahayu; Christyana Sandra; Sri Utami
Pustaka Kesehatan Vol 9 No 2 (2021): Volume 9 No.2, 2021
Publisher : UPT Percetakan dan Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/pk.v9i2.12609

Abstract

The role of the hospital’s image greatly influences the success of activities in acting as a hospital. There are five dimensions to measure the image of service through the company image (corporate image): corporate identity, physical environment, contact personnel, service offering, and corporate individuality. The study is a quantitative study aimed at analyzing the image of service and utilization of inpatient services at Jember Klinik Hospital. Results showed that of the 90 respondents, respondents had good ratings of corporate identity (60%), physical environment (68.9%), contact personnel (97.8%), service offering (74.4%), corporate individuality (70%), and service utilization (77.8%). Data analysis showed that the variables which have a significant correlation with the utilization of inpatient services at Jember Klinik Hospital are corporate identity (0.007), physical environment (0.010), service offering (0.009), corporate individuality (0.043), and contact personnel (0.065) has no correlation with the utilization of inpatient services at Jember Klinik Hospital. The study concluded that the assessment of service images at Jember Klinik Hospital is good, but the physical environment variable has a low rating regarding inadequate parking facilities. The strategic location and type of service provided by the hospital are essential factors in the utilization of health services.
Co-Authors Christyana Sandra Daniel Happy Putra