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All Journal JURNAL ILMIAH MANAJEMEN BISNIS DAN TERAPAN Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan
RETNO LARASATI
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Economics, Econometrics & Finance Education

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PENGARUH KOMPETENSI KARYAWAN FRONTLINER TERHADAP EFEKTIVITAS PELAYANAN PADA PT BANK BTN (BANK TABUNGAN NEGARA) Tbk CABANG PALEMBANG RETNO LARASATI; YULIANSYAH M DIAH; RUSMIATI SOFYAN
JEMBATAN Vol 10, No 1 (2013)
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/jmbt.v10i1.3280

Abstract

ABSTRACT This study aims to investigate the influence of Employee Competence frontliner towards Effectiveness Of Services In PT Bank BTN Tbk Palembang Branch. The hypothesis of the existing problems, namely: "frontliner competency has positive and significant impact on the effectiveness of services in PT Bank BTN Tbk Palembang Branch". The Sampling technique in this study using censuses method. The methods of data collecting used to conduct this study were questionnaires test to validity and reability of questionnaires and used 46 respondens. Meanwhile the methods of data analysis, the researchers used a test instrument to test the validity and reliability of the questionnaire. Furthermore, a simple regression analysis was used to find the regression equation. Then, correlation and coefficient determination test were done to find out the relationship between the independent and dependent variables and to find out how much the independent variable was influenced by the dependent variable. The results of this study show that the employee competence frontliner towards effectiveness of services PT Bank BTN Tbk Palembang branch of 11.2%.
POLA ASUH ANAK DI PKBM FATMA VISI SUKSES KELURAHAN TANGKERANG TENGAH KECAMATAN MARPOYAN DAMAI KOTA PEKANBARU Retno Larasati; Said Suchil Achmad; Daeng Ayub Natuna
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Vol 5: Edisi 2 Juli-Desember 2018
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

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Abstract : This research is motivated by problems that occur in the filed, namely (1) Students PKBM Fatma Vision Success consist of children of drugs, neglected childeren and street children (2) Parents pay less attention to children’s learning activities (3) There are still parents who letting the child behave at will when the child makes a mistake, so the parent more often tekes the attitude does not care about the child’s attitude. The research method used is descriptive research with quantitaive apporoach. It is planned to be implemented since February 2018 at PKBM Fatma Visi Sukses. The results showed that the indicator of permissive parenting is the most dominant applied by parents. The indicators of authoritarian parenting are quite high. And the lowest is the democratic parenting. Where parents are lacking in parenting at home.Keywords: Foster Pattern, Child
Co-Authors Daeng Ayub Diah, Yuliansyah M RUSMIATI SOFYAN Said Suchil Achmad