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All Journal AKSES: Jurnal Ekonomi dan Bisnis Jurnal Ekonomi dan Teknik Informatika
Yeni Kristiyan
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Computer Science & IT Economics, Econometrics & Finance

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Analisis Kualitas Pelayanan pada Bagian Akademik Politeknik Sawunggalih Aji Purworejo Yeni Kristiyan; Danis Imam Bachtiar
AKSES: Jurnal Ekonomi dan Bisnis Vol 14, No 2 (2019): AKSES: JURNAL EKONOMI DAN BISNIS
Publisher : Universitas Wahid Hasyim

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (376.765 KB) | DOI: 10.31942/akses.v14i2.3268

Abstract

In an educational institution, service is one of the most important things to note. Good service will be a satisfaction for the customer, in this case the students. Sawunggalih Aji Polytechnic is one of the colleges in Purworejo Regency. One of the core services in these colleges is academic services, where the main users are students. The services provided so far there are still some shortcomings related to physical aspects and human resources. To find out how the level of satisfaction of students with academic services is needed a study especially related to several factors including evidence of tangible, reliability, responsiveness, assurance and empathy. The research used was a questionnaire with multiple validity, reliability and linear regression analysis. Result of validity and reliability test, all items are declared valid because result of each test value rhitung> 0,279 and reliable because value of Alpha> 0,6. Regression result Y = 1,276 + 0,195 tangible + 0,093 reliability + 0,077 responsiveness + 0,508 emphaty + 0,340 assurance. In the F test (Anova) obtained Fcount of 31,426> Ftabel value which means that independent variable together effect to student's satisfaction. While in t test, the variable that has significant effect on student satisfaction is assurance variable with t count 2,953> from ttable value 2.015 and significance value equal to 0.005. Keywords: service, service quality.
ANALISIS KUALITAS PELAYANAN PADA BAGIAN AKADEMIK POLITEKNIK SAWUNGGALIH AJI PURWOREJO Danis Imam Bachtiar; Yeni Kristiyan
JURNAL EKONOMI DAN TEKNIK INFORMATIKA Vol 10 No 1 (2022): JURNAL EKONOMI DAN TEKNIK INFORMATIKA
Publisher : Politeknik Sawunggalih Aji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37601/jneti.v10i1.182

Abstract

In an educational institution, service is one of the most important things to note. Good service will be a satisfaction for the customer, in this case the students. Sawunggalih Aji Polytechnic is one of the colleges in Purworejo Regency. One of the core services in these colleges is academic services, where the main users are students. The services provided so far there are still some shortcomings related to physical aspects and human resources. To find out how the level of satisfaction of students with academic services is needed a study especially related to several factors including evidence of tangible, reliability, responsiveness, assurance and empathy. The research used was a questionnaire with multiple validity, reliability and linear regressionanalysis. Result of validity and reliability test, all items are declared valid because result of each test value rhitung> 0,279 and reliable because value of Alpha>0,6.RegressionresultY=1,276+0,195tangible+0,093reliability +0,077 responsiveness + 0,508 emphaty + 0,340 assurance. In the F test (Anova) obtained Fcount of 31,426> Ftabel value which means that independent variable together effect to student's satisfaction. While in t test, the variable that has significant effect on student satisfaction is assurance variable with t count 2,953>from ttable value 2.015 and significance value equal to 0.005
Co-Authors Danis Imam Bachtiar