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Sofyan Yamin
Kementerian Agama
Aerospace Engineering Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Electrical & Electronics Engineering Energy Engineering Immunology & microbiology Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Neuroscience Physics

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MEASURING THE SATISFACTION LEVEL OF INDONESIAN INSTITUTE OF SCIENCE IN RESEARCHER CANDIDATE TRAINING Sofyan Yamin
Widyariset Vol 15, No 1 (2012): Widyariset
Publisher : Pusbindiklat - LIPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (354.227 KB) | DOI: 10.14203/widyariset.15.1.2012.163–174

Abstract

This study aims to measure the satisfaction level of researcher candidate training participants. it will testwhether the variabels of perceived service quality, expectation, perceived value and LIPI’s image affect the participantssatisfaction. The model analysis refers to ECSI model (European Customer Satisfaction Indeks) adjustedto the approach of partial least squares path modelling. The result shows that there are only two variabels whichaffect significantly to participants satisfaction, namely the perceived service quality and perceived value. Theoverall of participants satisfaction level to the training is at 74.74%, which is considered “satisfied”.
MEASURING THE SATISFACTION LEVEL OF INDONESIAN INSTITUTE OF SCIENCE IN RESEARCHER CANDIDATE TRAINING Sofyan Yamin
Widyariset Vol 15, No 1 (2012): Widyariset
Publisher : Pusbindiklat - LIPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/widyariset.15.1.2012.163–174

Abstract

This study aims to measure the satisfaction level of researcher candidate training participants. it will testwhether the variabels of perceived service quality, expectation, perceived value and LIPI’s image affect the participantssatisfaction. The model analysis refers to ECSI model (European Customer Satisfaction Indeks) adjustedto the approach of partial least squares path modelling. The result shows that there are only two variabels whichaffect significantly to participants satisfaction, namely the perceived service quality and perceived value. Theoverall of participants satisfaction level to the training is at 74.74%, which is considered “satisfied”.
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