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All Journal Journal The Winners Jurnal Ekonomika dan Manajemen
Onny Juwono
Universitas Budi Luhur
Economics, Econometrics & Finance Social Sciences

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Kreativitas, Gaya Kepimpinan dan Kompetensi dalam Membentuk Kepuasan Kerja Karyawan Onny Juwono; Yuliana Wangsadinata
The Winners Vol. 11 No. 1 (2010): The Winners Vol. 11 No. 1 2010
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v11i1.700

Abstract

The purpose of this research is to analyze the influence of creativity, leadership style, and competence on employee job satisfaction. The method used in this study is the Pearson Correlation, Multiple Regression, and Path Analysis. Data obtained from the employee appraisal by filling in the questionnaire that has been provided by using a Likert scale. The results achieved in this research is creativity (0.828), leadership style (0.962) and competence (0.946) has a strong correlation with employee job satisfaction. It is expected that the results of this research can provide input for PT Interdata Bhakti Mulya in general and leadership in particular so as to improve the performance of the company in years to come.
Tingkat Kepuasan Pelanggan dari Kualitas Jasa Layanan Onny Juwono
The Winners Vol. 10 No. 2 (2009): The Winners Vol. 10 No. 2 2009
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v10i2.705

Abstract

Recently, consumers become more critical. They criticize whenever they found the quality of service offered was not according to what had already been promised. On the other hand, quality of service became the sword of marketing program. Thus, these two elements go hand in hand to retain consumers. This research aims to answer some problems regarding quality of service of a photo developer retail outlet. Data gathered from consumers were analyzed by using validity, realibility and weighted mean to indicate the response of consumers towards all elements embeeded within the business. The research results showed that consumers found satisfied with the service given. However, the study suggested several steps to maintain customer satisfaction.
Analisis Manajemen Strategik Perusahaan Waralaba (Franchise) Studi Kasus di Restoran Cepat Saji McDonald’S Onny Juwono
Jurnal Ekonomika dan Manajemen Vol 1, No 1 (2012)
Publisher : Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (357.305 KB) | DOI: 10.36080/jem.v1i1.278

Abstract

Tren yang sedang berkembang pesat pada saat ini yaitu munculnya unit usaha yang menggunakan sistem waralaba (franchising). Dasar unit usaha waralaba ini yaitu membeli tata pola manajemen dari perusahaan induk (franchisor) yang harus digunakan atau dilaksanakan oleh perusahaan pengguna sistem waralaba (franchisee); kecuali manajemen dalam arti tata administrasi, akuntansi, tata letak (layout),  bahan baku; sehingga  dapat dikatakan tata kelola harus dalam pengawasan perusahaan induk (franchisor). Unit usaha waralaba  bermodal besar dapat diberikan contoh: Carrefor, Giant, Hypermart; McDonald’s, Wendys, Sizzler, Dunkin Donat, dll.; pewaralaba kelas menengah, misalnya: Alfamidi, Alfamart, Indomart, Yomart, Yogya, dll; pewaralaba kelas kecil, misanya: ayam bakar Mas Mono, ayam bakar Sabana, pempek Palembang 23 Ulu, rumah makan masakan padang, dll. Dalam kesempatan penelitian ini, peneliti  mengambil  studi  kasus  di  unit  usaha waralaba McDonald’s dengan menggunakan alat analisa SWOT  (Strength; Weaknesses; Opportunity; Threats) untuk mengetahui posisi perusahaan pada saat diadakan penelitian pada Oktober – Desember 2011. Sebagai hasil perhitungan pada tabel EFAS  (External Factors Analysis Summary) menunjukkan score 3.00; sedangkan hasil perhitungan pada table IFAS (Internal Factors Analysis Summary) menunjukkan score 2.65. Dari kedua tabel tersebut, maka posisi perusahaan terletak di Kwadran I yang berarti mendukung Strategi Agresif. Swebagai kesimpulannya, bahwa unit usaha waralaba McDonald’s menerapkan strategi manajemen secara tepat, sehingga disarankan tetap mempertrahankan posisi tersebut dan diusahakan dapat meningkatkan strategic management sehingga tetap menduduki ranking sebagai market leader dibidangnya.
Co-Authors Yuliana Wangsadinata