Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi Syariah Teori dan Terapan
Dani Rohmati
Airlangga University
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implemtasi Kualitas Pelayanan Pendekatan CARTER Dan Pengaruhnya Terhadap Kepuasan UJKS Koperasi Karyawan Dani Rohmati; Sunan Fanani
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 3 No. 3 (2016): Maret-2016
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (413.54 KB) | DOI: 10.20473/vol3iss20163pp203-218

Abstract

Employee cooperative is the partner of Palapa Nusantara institution based on service quality that consists of sharia compliance, tangibles, reliability, responsiveness, assurance, and empathy.This study aimed to investigate the effect implementation service quality CARTER approach to the members’ satisfaction. The first data used were primary data collected though a survey by using questionnaires. Then, the primary data were supported by the secondary data in form of short interviews in order to obtain the maximal results. The results showed that the dimension of reliability and responsiveness partially have a significant effect on the level of members’ satisfaction. However, the dimensions of tangibles, assurance, empathy and the sharia compliance have no significant effect to satisfaction of the members. It means that the first hypothesis in this study is accepted. This study also found that reliability is the most influential service to the customers’ satisfaction of employee cooperative of Palapa Nusantara Surabaya.
Co-Authors Sunan Fanani, Sunan