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All Journal Jupiter JURIKOM (Jurnal Riset Komputer) Journal of Computer System and Informatics (JoSYC) KLIK: Kajian Ilmiah Informatika dan Komputer
Joy Nashar Utamajaya
STMIK Borneo Internasional, Balikpapan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Industrial & Manufacturing Engineering Library & Information Science

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Penerapan Metode EUCS Untuk Evaluasi Tingkat Kepuasan Pengguna Aplikasi PNM Digi Karyawan Ima Irumas; Joy Nashar Utamajaya
Journal of Computer System and Informatics (JoSYC) Vol 4 No 1 (2022): November 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josyc.v4i1.2492

Abstract

The PNM Digi Employee application was designed by PT. PNM Mekaar Persero to make it easier for employees to perform attendance and some administrative services for daily needs such as bill payments, purchase of credit, investments and many more. The purpose of this study was to determine the level of employee satisfaction in using the PNM Digi Employee application. User satisfaction was measured so that it became input for the company in managing and developing the PNM Digi Employee application. For this reason, this study was conducted to measure the level of user satisfaction of the Digi Employee PNM application by applying the End User Computing Satisfaction method. To obtain data as research material, research questionnaires were distributed to employees by adopting the dimensions of the End User Computing Satisfaction method, namely the dimensions of Content, Accuracy, Format, Easy of Use and Timeliness. It was found that the employees of PT. PNM Mekaar is very satisfied in using the PNM Digi Employee application based on the results of the tests that have been carried out showing the percentage of all dimensions is worth above 80%, namely the Content dimension 85.3%, Accuracy dimension 83.7%, Format dimension 86.6%, Easy of dimension. Use 85.3% and Timeliness dimensions 86% with dimensions that have a significant effect, namely the dimensions of format and dimensions of Timeliness.
Analisis Kepuasan Pengguna Terhadap Layanan Aplikasi Brimo Menggunakan Mobile Service Quality dengan Metode CSI Dini Andini; Joy Nashar Utamajaya
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 4 (2023): Februari 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i4.593

Abstract

BRImo currently presents a variety of services that will make it easier for its users to make banking transactions. The problem with this research is that system errors often occur and based on reviews on the Google Playstore, there are many responses from users to the application. Users also provide positive responses and negative responses in the form of complaints given by users, one of which is the access speed when using the BRImo application. Users also feel disappointed in the application so that interest in using the application decreases. Because there are still a number of complaints and unsatisfactory ratings, it is necessary to conduct research on user satisfaction in order to find out how high user satisfaction is with the BRImo application. The method used in this study uses the Customer Satisfaction Index (CSI) method to measure the percentage of satisfaction of BRImo application users. This study will use the dimensions contained in mobile service quality which have been modified to suit the object studied in this study. The data used to be processed in this study were obtained from the results of a questionnaire with a total of 15 questions. Respondents in this study amounted to 100 respondents. After collecting data from respondents, the data will be tested for validity and reliability in order to find out how valid and reliable the data will be processed later using the CSI method. The results of this study can be seen in the calculation of the CSI method, the percentage of user satisfaction is 81.33% and it can be stated that customers feel "Very Satisfied" with the service quality of the BRImo application
Pengukuran Kepuasan Pengguna Aplikasi Camscanner Menggunakan Metode End-User Computing Satisfaction (EUCS) Siti Aminah; Joy Nashar Utamajaya
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 4 (2023): Februari 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i4.633

Abstract

Communication technology plays an important role in our life. An example is the use of a communication technology called a smartphone. Smartphones can help people connect regardless of distance, space or time. Smartphones are crucial for students to support academic activities on campus. Often students get files in hardcopy form, so students will find it quite difficult to carry these files. With this problem students can take advantage of the CamScanner application on smartphones to scan all manual files into digital form without having to queue to the photocopying place. User satisfaction with system performance is a benchmark for implementing information technology. This study uses the End User Computing Satisfaction (EUCS) method to determine user satisfaction with the CamScanner application. To obtain data as research material, research questionnaires were distributed to employees by adopting the dimensions of the End User Computing Satisfaction method, namely the dimensions of Content, Accuracy, Format, Easy of Use and Timeliness. Data collection was carried out by distributing questionnaires to 72 Balikpapan students. It was found that the STMIK Borneo International Balikpapan students were very satisfied in using the CamScanner application. Based on the results of the tests that have been carried out, it shows that the percentage of all dimensions is above 80%, namely the Content dimension is 83.6%, the Accuracy dimension is 83.2%, the Format dimension is 83.3% , the Easy of Use dimension is 81.4% and the Timeliness dimension is 82.3% with dimensions that have a significant effect, namely the dimensions of Content, Accuracy and format
Analisis Tata Kelola Cobit 2019 Aplikasi ANBK Tri Al Al An Sori; Joy Nashar Utamajaya
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 15 No 1d (2023): Jupiter Edisi April 2023
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281./6377/15.jupiter.2023.04

Abstract

Teknologi yang berkembang di era globalisasi modern ini dapat diterapkan pada dunia perpendidikan salah satunya di SMP Negeri 3 Penajam Paser Utara. Penelitian menggunakan metode kualitatif dan kuantitatif. Data kualitatif pada penelitian ini adalah data hasil observasi dan data hasil wawancara, sementara data kuantitatif berupa data perhitungan hasil kuesioner yang didistribusikan pada responden dengan menggunakan perhitungan skala Guttman dan capability levels. Di karenakan Capability Level 2 objektif APO04 hanya mencapai 75,97% (Largely Achieved) dengan status evaluasi tidak tercapai, maka APO04 tidak dapat dilanjutkan ke perhitungan Capability Level 3. Sehingga disimpulkan objektif APO04 diperoleh nilai capability yang berada pada level 2. Dikarenakan Capability Level 2 objektif BAI05 hanya mencapai 77,24% (Largely Achieved) dengan status evaluasi tidak tercapai, maka BAI05 tidak dapat dilanjutkan ke perhitungan Capability Level 3. Sehingga disimpulkan objektif BAI05 diperoleh nilai capability yang berada pada level 2, diperoleh nilai tingkat capability untuk setiap objektif yaitu APO04 yang memiliki capability pada level 2 dengan nilai pencapaian sebesar 75,97%. Tingkat kemampuan yang diperoleh dengan APO04 adalah tingkat kemampuan objektif proses, Dan BAI05 mencapai nilai tingkat capability level 2 karena pada tes capability level 2, sesuai tonggak level yang terdapat pada COBIT 2019. Kata kunci— Analisis, Tata Kelola, COBIT 2019
Co-Authors Adi Hermawansyah Aditya Pratama Afrina Afrina Ayu Sri Wahyuni Darlinda Darlinda Deasylia Aryanti Dina Evitria Dini Andini Fatma Wati Ima Irumas Jakaria Jakaria Nur Astuti Rini Fitriani Sarmila Sari Siti Aminah Surmiati Tri Al Al An Sori