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All Journal Jurnal Media Wahana Ekonomika JURNAL MANAJEMEN DAN INVESTASI (MANIVESTASI)
Ilhamsyah .
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Economics, Econometrics & Finance

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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM PEMBAYARAN REKENING LISTRIK DI KOTA PLAJU PALEMBANG Ilhamsyah .; Agus Mulyani
Jurnal Media Wahana Ekonomika Vol 10, No 1 (2013): Jurnal Media Wahana Ekonomika, April 2013
Publisher : Universitas PGRI Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmwe.v10i1.3609

Abstract

Customer satisfaction is a happy or disappointed feeling of people thatappear after comparing the result of product thought with the result hoped. Customer satisfaction is influenced by perception of some quality, either service or product. One of factors that determine customer satisfaction is customer perception about service quality focused at five dimensions of service quality; they are physical evident, reliability, perceptive effort, guarantee, and empathy.One of organizations that work in service to public is PT. PLN (Persero) Plaju Palembang. Meanwhile, one of many kinds of service given to public is Payment Point Online Bank (PPOB). Payment Point Online Bank (PPOB) is a payment point of electrical claim payment from PLN customer by online with bank. The aim of this research is to analyze physical evident, reliability, perceptive effort, guarantee, and empathy influence to PLN customer satisfaction with PPOB system.            Population in this research is PLN Plaju Ilir customer and couse second research is PLN Plaju Ulu that paid an electrical claim by Payment Point Online Bank (PPOB) system in May 2013 – Oktober 2013amount 10.378 customers. Sample in this research is 100 respondents.             Technique of sample taking in this research is done by accidental sampling. Kind of data is primer. The method of data collection uses questionnaire. Analysis technique used is multiple regressions.            The result of analysis by using SPSS Version 13 shows that: Quality of care has positive influence on customer satisfaction, from the result obtained showed regression assurance (b4 =0.285) became the biggest factor affecting customer satisfaction, then tangibles (b1 =0.209),responsiveness (b3=0.202),reability (b2= 0.163), empaty (b5= 0.160) became the lowest factor affecting customer satisfaction of Wilayah Plaju Ulu couse of the Wilayah Plaju Ilir. The quality of care has positive influence on customer satisfaction, from the result obtained showed regression assurance (b4 =0.265) became the biggest factor affecting customer satisfaction, then tangibles (b1 =0.205), responsiveness (b3=0.207), reability (b2= 0.157), empaty (b5= 0.160) became the lowest factor affecting customer satisfaction.Testing the hypothesis of partially independent variables significant, because the significant of all values <0.05 hypothesis test simultaneously of independent variable is significant because significant value is < 0, 05. Determination coefficient shows that variable capability of physical evident, reliability, perceptive effort, guarantee, and empathy in explaining customer satisfaction of Electrical Claim Payment Customer Service Wilayah Plaju Ulu is amount 91,6%. Couse Wilayah Plaju Ilir is amount 90,8%. The Testing the hypothesis of second test significant system Payment Point Online Bank (PPOB) of Plaju Ulu and Plaju Ilir is right to system PPOB Kata kunci: Kualitas Pelayanan dan Kepuasan Pelanggan
Pengaruh Penggunaan Absensi Finger Print dan Motivasi Terhadap Disiplin Pegawai Pada Diklat Provinsi Sumatera Selatan Agus Mulyani; Ilhamsyah .
Jurnal Manajemen dan Investasi (MANIVESTASI) Vol. 1 No. 1 (2019): Jurnal Manajemen Dan Investasi (MANIVESTASI), Juni 2019
Publisher : Universitas PGRI Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmanivestasi.v1i1.3825

Abstract

 Influence of Finger Print And Motivation on Employee Discipline Training South Sumatra province, the problem is 1). Is there a significant influence on the use of Finger Print Employee Discipline Training Sumatra province. 2). Is there a significant influence Motivation on Employee Discipline Training Sumatra province. 3) Is there a significant influence and use Finger Print Motivation on Employee Discipline Training Sumatra province.The analysis technique used consists of validity, reliability test, classical test covering normality test, multicollinearity, heteroscedasticity test, simple linear regression analysis, multiple linear regression analysis, t test, F test, the coefficient of determination, hypothesis testing. Results of the analysis results obtained by simple linear regression equation of Use Finger Print (X1) Y '= 22.261 + 0,802X1 and motivation (X2) variable Y' = 22.261 + 0,894X2. While persamaanan multiple linear regression is Y '= 22.261 + 0,802X1 + 0,894X2. Values thitung X1 = 2.714> 1.987 ttabel means of Use Finger Print partial significantly influence employee Discipline. For thitung X2 = 2.426> 1.987 ttabel. This means that the partial effect on the motivation of employees Discipline. Test F together (simultaneously) and the test results showed that the numbers sig 0.000 <0.05 so that the conclusions of independent variables jointly affect the dependent variable. Keywords: Use of Finger Print, Motivation and Employee DisciplinPengaruh Sidik Jari Dan Motivasi Pelatihan Disiplin Pegawai Provinsi Sumatera Selatan, masalahnya adalah 1). Apakah ada pengaruh yang signifikan terhadap penggunaan Pelatihan Disiplin Pegawai Cetak Sidik Jari provinsi Sumatera. 2). Apakah ada pengaruh yang signifikan Motivasi terhadap Pelatihan Disiplin Pegawai Provinsi Sumatera. 3) Apakah ada pengaruh yang signifikan dan penggunaan Motivasi Cetak Sidik Jari pada Pelatihan Disiplin Pegawai Provinsi Sumatera.Teknik analisis yang digunakan terdiri dari validitas, uji reliabilitas, uji klasikal yang meliputi uji normalitas, multikolinieritas, uji heteroskedastisitas, analisis regresi linier sederhana, analisis regresi linier berganda, uji t, uji F, koefisien determinasi, pengujian hipotesis. Hasil dari hasil analisis diperoleh persamaan regresi linier sederhana dari Use Finger Print (X1) Y '= 22.261 + 0,802X1 dan motivasi (X2) variabel Y' = 22.261 + 0,894X2. Sedangkan persamaanan regresi linier berganda adalah Y '= 22.261 + 0,802X1 + 0,894X2. Nilai thitung X1 = 2,714> 1,987 ttabel berarti Penggunaan Finger Print parsial berpengaruh signifikan terhadap Disiplin karyawan. Untuk thitung X2 = 2.426> 1.987 ttabel. Artinya secara parsial berpengaruh terhadap motivasi kerja karyawan Disiplin. Uji F bersama-sama (simultan) dan hasil uji menunjukkan bahwa angka sig 0,000 <0,05 sehingga kesimpulan dari variabel independen bersama-sama mempengaruhi variabel dependen. Kata Kunci: Penggunaan Sidik Jari, Motivasi dan Disiplin Karyawan
Pengaruh Atmosfer Toko dan Promosi Terhadap Loyalitas Pelanggan Minimarket OMI Koperasi Universitas PGRI Palembang Ilhamsyah .; Agus Mulyani
Jurnal Manajemen dan Investasi (MANIVESTASI) Vol. 1 No. 2 (2019): Jurnal Manajemen Dan Investasi (MANIVESTASI), Desember 2019
Publisher : Universitas PGRI Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmanivestasi.v1i2.4218

Abstract

ABSTRACT The purpose of this study was to look at the influence between store atmosphere, sales promotion and customer loyalty as the dependent variable. The population is calculated through the average number of customers each month which is 2,665 while the sample uses the Accidental Sample Method of 97. Data collection techniques are questionnaires and interviews. By distributing questionnaires and asking questions directly to consumers. Instrument Testing is the instrument validity test, reliability test. The analytical method is the data normality test, the test model consists of heteroscedasticity test. multicollinearity test, Analysis Model is a path analysis calculated with two structural equations, namely the regression equation that shows the hypothesized relationship, the coefficient test to see the level of significance of each regression coefficient. The results of the study there is a significant influence of the store atmosphere on customer loyalty, there is a significant influence on sales promotions on customer loyalty, there is a significant influence on the store atmosphere and sales promotions on customer loyalty in OMI Minimarket Koperasi Universitas PGRI Palembang. Keywords: Store Atmosphere, Sales Promotion, Customer Loyalty ABSTRAK Tujuan penelitian ini untuk melihat pengaruh antara atmosfer toko, promosi penjualan dan loyalitas pelanggan sebagai variabel terikat. Populasi dihitung melalui rata-rata jumlah pelanggan setiap bulannya yaitu 2.665 sedangkan sampel menggunakan Metode Accidental Sample sebanyak 97. teknik pengumpulan data adalah kuesioner dan wawancara. Dengan cara menyebar angket dan bertanya secara secara langsung kepada konsumen. Pengujian Instrumen yaitu uji validitas instrumen, uji reliabilitas. Metode analisis yaitu uji normalitas data, uji model terdiri uji heteroskedastisitas. uji multikolinieritas, Model Analisis yaitu analisis jalur yang dihitung dengan dua persamaan struktural yaitu persamaan regresi yang menunjukkan hubungan yang dihipotesiskan, uji koefisien untuk melihat tingkat signifikansi masing-masing koefisien regresi. Hasil Penelitian terdapat pengaruh signifikan atmosfer toko terhadap loyalitas pelanggan, terdapat pengaruh signifikan promosi penjualan terhadap loyalitas pelanggan, terdapat pengaruh signifikan atmosfer toko dan promosi penjualan terhadap loyalitas pelanggan di Minimarket OMI Koperasi Universitas PGRI Palembang. Kata kunci: Atmosfer Toko, Promosi Penjualan, Loyalitas Pelanggan
Co-Authors Agus Mulyani