Yet-Mee Lim
Faculty of Accountancy and Management, Universiti Tunku Abdul Rahman

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Explaining IT Outsourcing Satisfaction using Domberger’s Theory: An SME Perspective Yap, Ching-Seng; Lim, Yet-Mee; Lee, Teck-Heang
Gadjah Mada International Journal of Business Vol 15, No 1 (2013): January - April
Publisher : Master of Management, Faculty of Economics and Business, Universitas Gadjah Mada

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Abstract

IT outsourcing has emerged as an important tool for enabling organizations to gain access to specific skills and services, focus on their core competencies, and reduce the cost of IT service provision. With the increasing number of IT outsourcing failures, it is timely to identify the determinants of IT outsourcing satisfaction. This study investigates the types of IT function outsourced and examines the factors influencing customer satisfaction in IT outsourcing in Malaysian small- and medium-enterprises. Using an email questionnaire survey, data are collected from 100 firms listed on the Directory of Small and Medium Enterprises in Malaysia. Drawing from Domberger’s Theory of the Contracting Organization, four hypotheses are developed and tested in this study. Using the PLS path modelling technique, the findings show that focus on core competency, cost reduction, access to IT expertise and skills, and flexibility are positively related to customer satisfaction in IT outsourcing. The paper includes implications and recommendations for future studies.
Entrepreneurial Inclination Among Business Students: A Malaysian Study Lim, Yet-Mee; Lee, Teck-Heang; Cheng, Boon-Liat
The South East Asian Journal of Management Vol. 6, No. 2
Publisher : UI Scholars Hub

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Abstract

Entrepreneurship has been the fundamental topics of discussion among the politicians, economists, and academics. Business creation is especially critical in developing countries to stimulate economic growth. The present study attempts to examine entrepreneurial inclination among students who are a potential source of entrepreneurs. The findings of the present research study indicate that majority of our business students are not entrepreneurial-inclined. They do not seem to possess strong entrepreneurial characteristics and entrepreneurial skills, and they are not keen in starting a new business. The roles of higher institutes of education and the government in promoting entrepreneurship are discussed.