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All Journal Benefit: Jurnal Manajemen dan Bisnis
Imronuddin Imronuddin
Prodi Manajemen dan Bisnis Universitas Muhammadiyah Surakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta) Sri Padmantyo; Haryanto Haryanto; Imronuddin Imronuddin
Benefit: Jurnal Manajemen dan Bisnis Benefit : Kumpulan Makalah Diskusi Dosen FE UMS Volume 8 No 1 Juni 2004
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/benefit.v8i1.1191

Abstract

Quality and customers are two important factors for every organization. Good quality is usuallyfollowed by customers’ loyality. Therefore, organization should enhance their quality improvement. Thisresearch is aimed at investigating internal customers’ satisfaction in education services. Two faculties inMuhammadiyah University of Surakarta are chosen as sample, i.e. Economics Faculty and PsychologyFaculty. The result shows that most of internal customers of the two faculties are less satisfied than it isshould be.
Co-Authors Haryanto Haryanto Sri Padmantyo