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All Journal Dedikasi : Jurnal Ilmiah Sosial, Hukum, Budaya
Sarwo Eddy Wibowo dan Aidar Erika Toding Pali
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Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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SISTEM PELAYANAN BADAN AMIL ZAKAT NASIONAL (BAZNAS) KOTA SAMARINDA Sarwo Eddy Wibowo dan Aidar Erika Toding Pali
DEDIKASI : Jurnal Ilmiah Sosial, Hukum, Budaya Vol 21, No 2 (2020)
Publisher : Prodi Ilmu Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (220.166 KB) | DOI: 10.31293/ddk.v21i2.5007

Abstract

Baznas as a trusted amil zakat body because it is centralized and regulated by the government of the Republic of Indonesia and has a legal basis, namely Law No. 23 of 2011 and has standardization and professionalism. This has triggered Baznas to continue to implement a good prime service system, especially in managing and distributing zakat. This is implemented through a zakat service program that seeks to ensure that zakat can be collected from benefactors and muzzaki in a professional and prime manner. This is what muzzaki demands besides good service as well as professional governance. This type of research uses a qualitative approach.  The subject of this research is the National Zakat Agency. Meanwhile, the object of research is the service system. Sources of data obtained by researchers are primary data in the form of interviews, observation and documentation and secondary data through library sources. The results of the research obtained are that the Samarinda City Baznas service system has a series of strategies and processes in zakat management starting from the process of zakat, infaq and sadaqah services, the collection and collection process, distribution programs, and improvement of human resources. The service system of Baznas Kota Samarinda is in accordance with the indicators of excellent service quality, namely transparency, accountability, conditionality, participation, equality of rights, and balance of rights and obligations
KOMUNIKASI BRAND SILOAM HOSPITAL DALAM PEMASARAN LAYANAN KESEHATAN UNGGULAN Sarwo Eddy Wibowo dan Aidar Erika Toding Pali
DEDIKASI : Jurnal Ilmiah Sosial, Hukum, Budaya Vol 22, No 1 (2021)
Publisher : Prodi Ilmu Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (181.05 KB) | DOI: 10.31293/ddk.v22i1.5574

Abstract

Hospitals are non-profit organizations whose goals are humanitarian, but over time hospitals, especially private hospitals, in carrying out their organizational functions are inseparable from business. One of the private business-oriented hospitals is the Siloam hospital network. For the people of big cities, the name Siloam is familiar because considering the Lippo business group which is quite involved in running this health service business. This is inseparable from the brand communication made by Siloam in building networks, partners and acquisitions of Siloam hospitals throughout Indonesia. This research uses qualitative research methods with a descriptive approach. Siloam hospitals carry out brand communication in introducing identities, health care products, and services that will be provided by the hospital to the wider community through attributes, benefits, values, culture, personality, and service users.
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