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The Measurement of Customer Satisfaction Index with Method of Importance-Performance and Gap Analysis Ahmad Syarif
Global Review of Islamic Economics and Business Vol 7, No 2 (2019)
Publisher : Faculty of Islamic Economics and Business, State Islamic University Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (377.555 KB) | DOI: 10.14421/grieb.2019.072-01

Abstract

Customer satisfaction was the most talked topics in the service industry. Customer satisfaction is the main priority of the success of management of banking.  Banking was always innovating and training human resources in order to reduce the needs of customers. Researchers analyze whether the Bank's service is in compliance with the hopes of the customer. Research conducted at the Bank Syariah Mandiri Samarinda. This research utilized 450 respondents as samples and a Cartesian diagram as performance level. The result obtained (1) the existence of a cash machine were the important factors but management had not been fullest implement according to the wishes of the customer, (2) generally, the client was very satisfied over Bank Syariah Mandiri services, the average customer satisfaction above BSM performance with 97.36%.
The Relation Between Minimum Wages and Poverty in Indonesia: An Islamic Perspective Ahmad Syarif; Wahyu Hadi Wibowo
Global Review of Islamic Economics and Business Vol 5, No 2 (2017)
Publisher : Faculty of Islamic Economics and Business, State Islamic University Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (574.078 KB) | DOI: 10.14421/grieb.2017.052-02

Abstract

This study is part of Islamic economics research that aims to determine the relationship between the minimum wage and poverty rate in Indonesia, especially case studies in West Java, Central Java, East Java, Special Region of Yogyakarta, and Banten during the period 2007-2013. In addition to the primary independent variable, there are six control variables are used, the level of education, the GDP per capita, unemployment rate, inflation rate, average wages and economic growth. The analysis technique used in this study are Arellano Bond Dynamic GMM (Generalized Method of Moment). The results of this study found that the minimum wage is not a significant effect on poverty levels in 2007-2013, especially in the districts/cities in West Java, Central Java, East Java, Special Region of Yogyakarta and Banten. Based on the explanation above, it can be concluded that government has responsibilities and sufficient role to reduce poverty through minimum wage standardization, the state also has responsibilities to create social security, both for those who are unable to work, informal workers and vulnerable workers, so that the level of wages (income) they can meet any basic needs according to Ibn Hazm include food, clothing, health, education and housing.
Pengaruh Insentif dan Pelatihan terhadap Kinerja Karyawan Bank Syariah Syariah Mandiri Kantor Cabang Balikpapan Ahmad Syarif
Optimal: Jurnal Ekonomi dan Kewirausahaan Vol 15 No 1 (2021): Optimal: Jurnal Ekonomi dan Kewirausahaan
Publisher : Fakultas Ekonomi Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/optimal.v15i1.2729

Abstract

Human resources are one of the most important assets of a company. Improving the quality of human resources aims to improve employee performance in a productive and professional manner. Employee contributions can have an impact on the company because if an employee performs well, they will also make a good contribution. The company's provision of salaries in the form of incentives and training is aimed at improving the performance of Branch Office of Bank Syariah Mandiri’s employees at Balikapapn. Therefore, this study aims to examine the effect of incentives and training on employee performance. This study uses quantitative methods with a number of respondents up to 45 employees of Bank Syariah Mandiri. This study uses multiple linear regression. In some cases, incentives have no effect on employee performance, while the provision of training has a significant positive effect on employee performance.
Pengaruh Kinerja Keuangan dan Kinerja Non-Keuangan Terhadap Return Saham Perusahaan Perkebunan di Indonesia Ahmad Syarif; Bisma Maulana
Journal of Trends Economics and Accounting Research Vol 3 No 2 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jtear.v3i2.244

Abstract

The trade war phenomenon between the United States and China, the increase in CPO import prices by CPO importing countries, and the Covid-19 pandemic have negatively impacted global trade performance. Even so, Plantation companies continue to experience an increase in stock performance and become a force of economic growth for Indonesia, thus increasing the number of young investors to invest in these companies. This makes researchers want to know the factors that support the increase in stock performance, seen from financial performance and non-financial performance. Financial performance in this study is Return on Asset (ROA) and Total Asset Turnover (TATO), while non-financial performance is Corporate Social Responsibility (CSR). This study uses quantitative methods to process data from annual reports and sustainability reports. The samples in this study were 12 Agriculture and Plantation companies in Indonesia. The results of this study indicate that CSR has no significant effect on stock returns, ROA has a significant effect on stock returns, and TATO has no significant effect on stock returns. These results expect companies to be able to maintain their financial performance on a positive trend and strategise so that stock prices continue to increase
Fiscal Decentralization and Corruption: The Facts of Regional Autonomy Policies in Indonesia Ahmad Syarif
JSP (Jurnal Ilmu Sosial dan ilmu Poltik) Vol 27, No 1 (2023): July
Publisher : Faculty of Social and Political Sciences, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jsp.69007

Abstract

Decentralization has posed new problems in Indonesian local governments, including disparities between regions, poor public services, fiscal indiscipline, and corruption cases. Before the implementation of regional autonomy, corruption cases were reported only in a few regions. A year after decentralization started, in 2002, more corruption cases were reported in more regions nationwide. The irony is that such decentralization, initiated to reduce corruption in the government, ended up with more corruption in the regions. This study investigates the relationship between fiscal decentralization—as proxied by capital expenditure and fiscal independence index—and the corruption index. This study also analyzes the macro factors and regional characteristics: inflation, civil servants’ salaries, education levels, and the differences in the corruption index at the regional level. The method used in this study is regression analysis by using panel data from longitudinal studies involving 15 cities in Indonesia in 2008, 2010, 2015, and 2017. The finding shows that the relationship of fiscal decentralization—expenditure, inflation rates, civil servants’ salaries, and local corruption—are not statistically significant to the corruption index. By contrast, the relationship between the fiscal independence index and educational level are statistically significant. The implementation of fiscal decentralization on expenditure increases corruption risks due to ineffective budget management, individual corrupt tendencies, and weak supervision system. Meanwhile, fair allocation of local income can increase public trust and prosperity and lower corruption risks.