Garuda - Garba Rujukan Digital

Pengaruh Dimensi Mutu Pelayanan Keperawatan Terhadap Kepuasan Pasien di RS PKU Muhammadiyah Mayong Jepara Titik Sumarni; Sudiro Sudiro
Jurnal Manajemen Kesehatan Indonesia Vol 7, No 2 (2019): Agustus 2019
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.7.2.2019.151-156

In PKU Muhammadiyah Mayong Jepara Hospital, in 3 years from 2013, 2014, and 2015 the number of patient dissatisfaction with nurse services was 20.5%, 22.6% and 25% respectively. According to Parasuraman et al. 5 dimensions of service quality that affect satisfaction are reliability, assurance, tangible, empathetic and responsiveness. The purpose of this study was to determine the effect of the dimensions of nursing service quality on patient satisfaction in the Inpatient Installation of PKU Muhammadiyah Hospital in Mayong Jepara.This type of research is quantitative, with observational studies and uses a cross sectional approach. Data collection through surveys using a structured guided questionnaire in filling out questionnaires through interviews. The population of objects are 300 patients include 4 rooms. The inclusion criteria were patients who were returning home, the patient had been treated for 3 days, and the patient was 18 years old up to 60 years old. Exclusion criteria were VIP room patients, HCU chambers, isolation rooms, infants and children (less than 18 years), and elderly patients (over 60 years). The number of samples counted 75, the variables measured are 5 dimensions of service quality. Data were processed through univariate procedure with percentage, bivariate with pearson product momment.The results obtained from the responses of respondents in getting the lowest mean value is responsiveness, where all dimensions of service quality are related to patient satisfaction (p value <0.05). The strongest relationship is reliability.Recomendation: the nurse immediately handles the patient and provides quick response during the inpatient ward.

Analisis Strategi Pelayanan Geriatri Berbasis Rumah Sakit dengan Menggunakan Value Chain di Rumah Sakit Islam Kendal Sutanti Murti Handayani; Sudiro Sudiro; Ani Margawati
Jurnal Manajemen Kesehatan Indonesia Vol 4, No 1 (2016): April 2016
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

An increasing number of elderly peopel in Kendal district led to a rise in RSI Busines Plan of geriatric services have not been clearly superior to the Kendal geriatric patients but has not been served in a holistic manner. analysis of value chain in the pre service, point service, and after service in order to provide added value to the service as a competitive relevance as an input in determining the business strategy. The purpose of the study to analyze the application value chain strategies to service-based outpatient geriatric hospital in Kendal RSI. The research is a qualitative with depth interview techniques. The subjects of the study consisted of four main informants is Director, Service Manager, HR Manager, Head of Outpatient Installation, while two specialist doctors, one of interna’s nurse and one of nurse In Neural’s poli as informant triangulation. The results showed that the strength of the value of the services geriatrics is at the geographical location, service satisfaction, quality of service, supported by a professional culture and technology resources for class C. The weakness lies in the value of nurses who have not been standardized service providers as a nurse gerontik and lack of care of the elderly market surveys. Care of the elderly is still served in outpatient poly and physiotherapy. The process of competitive analysis on the relevance of the idea that the care of the elderly has a value that is greatly appreciated, rare, difficult to imitate and sustainable. Conclusions This study is the care of the elderly have a competitive advantage and strategies that can be applied is differentiation. It is recommended to management to evaluate busines plan to conduct market research and marketing planning of human

Pengaruh Gaya Kepemimpinan Terhadap Disiplin Dokter dalam Ketepatan Waktu Pelayanan Sesuai Standar Pelayanan Minimal (SPM) Rawat Jalan di Rumah Sakit Umum Daerah K.R.M.T Wongsonegoro Tahun 2018 Roosmalia Isdiani; Sudiro Sudiro
Jurnal Manajemen Kesehatan Indonesia Vol 7, No 2 (2019): Agustus 2019
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Doctor discipline of on time outpatient service is one of the major complaint from the community as well as hospital management. Doctor presence in outpatient service still have not meet the requirement of minimal standard service which is at 08.00 a.m. Leadership style in hospital management has a great effect on enforcement of doctor discipline on time of outpatient service.Objective of this study is to identify leadership styles applied and which one is the most frequently used by the leader of RSUD K.R.M.T. Wongsonegoro which influenced doctor discipline on time service of outpatient service. This study is a qualitative study. Data collection was conducted using indeepthinterview of 3 (three) specialist doctors assigned as main informan and 3 (three) triangulated respondents, namely: hospital director, chief of medical services and head of outpatient sevices. Result of this study shows there are several leadership style applied: auotocratic, democratic, transactional and tranformasional. The most frequently used leadership style which influenced doctor discipline in time of outpatient service are: 1. Ttransformational in which the leader encourage, inspire and appreciate doctor, so the doctors implement policy from the hospital leader because they were appreciated, 2. Transactional in the form of reward and punishment so the doctors implement policy because they were expect reward if they carry out the task well.

Pengaruh Kualitas Pelayanan Kesehatan Gigi dan Mulut terhadap Kepuasan Pasien di Poliklinik Gigi RSI Sultan Agung Semarang Rr. Sarah Ladytama; J. Sugiarto; Sudiro Sudiro
Jurnal Manajemen Kesehatan Indonesia Vol 6, No 2 (2018): Agustus 2018
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.6.2.2018.151-158

Rumah sakit dinyatakan berhasil, tidak hanya pada kelengkapan fasilitas yang diunggulkan, melainkan juga pada sikap dan layanan sumberdaya manusia. Pemenuhan kebutuhan pasien, pelayanan prima menjadi tuntutan utama dalam pelayanan di rumah sakit. Kesehatan gigi dan mulut tidak terkecuali, karena merupakan bagian yang tidak terpisahkan dari pelayanan kesehatan masyarakat di setiap rumah sakit. Pelayanan kesehatan yang bermutu merupakan pelayanan kesehatan seharusnya dilaksanakan secara bertanggung jawab, aman, bermutu serta merata dan non diskriminatif.Poligigi RSI Sultan Agung Semarang memiliki pelayanan gigi yang lengkap dengan dokter-dokter gigi spesialis yang berkompetensi dibidangnya, tetapi faktanya pelayanan masih belum optimal dikarenakan masih terdapat beberapa keluhan dari pasien, seperti antri menunggu dokter yang lama, dokter sudah datang namun masih harus menunggu, tidak segera mendapatkan pelayanan, jumlah kunjungan yang dibatasi, letak pendaftaran dan poli gigi yang dirasakan jauh.Penelitian ini merupakan penelitian non eksperimental (observational) kuantitatif dengan pendekatan Cross Sectional. Subjek dalam penelitian ini adalah seluruh populasi yang terlibat dalam kualitas pelayanan kesehatan gigi dan mulut di RSI Sultan Agung Semarang dengan karakter pasien yang sudah pernah periksa dan mendapatkan pelayanan di poliklinik gigi RSI Sultan agung Semarang, jumlah sampel diambil sebanyak 100 responden dengan teknik Non Probability Sampling selanjutnya analisis dilakukan degan menggunakanStructural Equation Model (SEM).Hasil penelitian menunjukkan bahwa semua variabel pada Kualitas pelayanan kesehatan gigi dan mulut yang meliputi variabel penampilan fisik, kehandalan, daya tanggap, jaminan, dan perhatian berpengaruh positif dan signfiikan terhadap kepuasan pasien di Poliklinik Gigi RSI Sultan Agung Semarang, dimana variabel responsiveness mempunyai pengaruh signifikan sebesar 0,929 dengan arah positif yang merupakan variabel yang berpengaruh paling dominan

Analisis Efektivitas Komunikasi Tulis Baca Konfirmasi dalam Sasaran Keselamatan Pasien di Ruang Rawat Inap Rumah Sakit X Jepara Sinta Nurani; Sudiro Sudiro
Jurnal Manajemen Kesehatan Indonesia Vol 7, No 2 (2019): Agustus 2019
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Communication is one of the root causes of mismanagement of medical actions, lack of division of labor and coordination between professions as one of the cultural barriers to safety enforcement in hospitals. Hospitals must have a list of permitted or prohibited abbreviations which can often lead to fatal communication errors. Doctors in private hospitals in regions such as the "X" Jepara hospital come from government hospitals, especially specialist doctors. The time that doctors give very little to meet patients and talk with nurses about the patient's health status is also a problem for patient care. General Purpose: To analyze the implementation of communication TBK in an effort to prevent events related to patient safety.This study uses data collection methods through indepth interviews (in-depth interviews) with informants who have been selected and determined in relation to the implementation of the communication process of effective inpatient installation of Jepara X Hospital. Data processing is carried out with four main processes of qualitative data analysis, namely comprehending, synthesizing, theorizing and recontextualizing.The results of the study show the implementation of communication TBK in an effort to prevent events related to patient safety Application of effective communication requires a confirmation sheet as proof of recording. But this is not yet available at the X Hospital in Jepara. The modern nurse operation with the TBK technique is to use the TBK technique documentation format for each patient each shift, operand notebook, and patient medical record

Title

Found 5 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 5 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 5 Documents
Search