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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Indonesia Sosial Sains Global Management: International Journal of Management Science and Entrepreneurship Jurnal Penelitian Perawat Profesional
Supriyantoro Supriyantoro
Universitas Esa Unggul
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Pengaruh Self Motivation dan Lingkungan Kerja terhadap Retensi Perawat Siloam Hospital Tb Simatupang Benedikta Rina Pratiwi; Supriyantoro Supriyantoro; Hasyim Hasyim
Jurnal Manajemen Kesehatan Indonesia Vol 9, No 3 (2021): Desember 2021
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.9.3.2021.155-162

Abstract

The nurse shortage crisis is caused by the high turnover of nurses related to management practices that were not running optimally. Anticipatory efforts are critical to increase nurse retention by increasing self-motivation and work environment to increase job satisfaction on nurses as an impact. This study aimed to provide empirical evidence of the effect of self-motivation and work environment on nurse retention with job satisfaction as an intervening variable. This research used quantitative research with survey methods using questionnaires. The unit of analysis was a group of nurses PK 1 as many as 61 people. Data analysis used path analysis with multiple linear regression as the data analysis technique. Results showed that self-motivation and work environment had a significant effect on nurse retention with job satisfaction as an intervening variable. The variables of self-motivation and work environment each had a significant effect on job satisfaction. The variables of self-motivation, work environment, and job satisfaction each had a significant effect on nurse retention. The findings indicate that employees are dissatisfied with the work environment, both physical and non-physical, as well as the compensation and rewards provided by the company. We suggest to the hospital to give awards in the form of bonuses or incentives to nurses in accordance with work assessments. We also suggest for further research to examine more deeply about the four variables in this study with other research subjects to compare with the results of the research
Impact of Patient Safety Culture and Reporting Flow Perception on Nurses’ Intentions to Report Safety Incidents Lovi Krissadi; Supriyantoro Supriyantoro
Jurnal Indonesia Sosial Sains Vol. 5 No. 11 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i11.1495

Abstract

The nursing unit accounts for the highest number of Patient Safety Incidents (PSI), with 64.83% of incidents in Hospital X Malang occurring in this unit, creating opportunities for underreporting. This study analyzes the influence of patient safety culture on nurses' willingness to report incidents using a descriptive quantitative cross-sectional approach with Partial Least Square analysis. Data were collected through questionnaires from nurses in various units. Results showed a moderate safety culture and reporting willingness, with significant effects of safety culture on perceptions of reporting flow, which in turn influenced reporting willingness. Weaknesses were found in understanding report-making and grading implementation. The study emphasizes fostering a strong patient safety culture and streamlining reporting systems. Practical applications include targeted training for nurses, enhanced communication channels, and a non-punitive reporting framework to reduce underreporting, strengthen reporting systems, and improve patient safety.
Boosting Patient Revisit Intention Through Tech-Driven Service Innovations and Brand Recognition Fransisca Halim; Supriyantoro Supriyantoro; Johanes Johanes
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 2 (2026): May: Global Management: International Journal of Management Science and Entrepr
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i2.554

Abstract

Increasing competition in the healthcare industry requires hospitals not only to attract new patients but also to maintain long-term relationships with existing patients by strengthening revisit intention. However, many healthcare institutions still face challenges in developing effective service strategies and technological innovations that can sustainably encourage patients to return for future healthcare services. This study aims to analyze the effects of service differentiation strategy and technology-based service innovation (TBSI) on patient revisit intention, with brand recognition serving as a mediating variable, at the outpatient clinic of Tzu Chi Hospital PIK. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationships among variables. Data were collected through structured questionnaires distributed to outpatients who had previous experience receiving healthcare services at the hospital. The analysis involved validity and reliability testing, descriptive analysis using the three-box method, and structural model evaluation to test the proposed hypotheses. The findings indicate that service differentiation strategy and technology-based service innovation positively and significantly influence patient revisit intention. Furthermore, brand recognition demonstrates a positive and significant effect on revisit intention and mediates the relationships between service differentiation strategy, technology-based service innovation, and revisit intention. These findings suggest that differentiated healthcare services and technology-enabled innovations are more effective in increasing patient revisit intention when they strengthen patients’ recognition and perceptions of hospital brands. This study concludes that strengthening brand recognition through service differentiation and technological innovation is essential for improving patient loyalty and sustaining competitive advantage in healthcare services.
Pengaruh Kualitas Pelayanan terhadap Loyalitas Pasien Rawat Jalan melalui Kepuasaan sebagai Variabel Intervening Abdul Latip; Supriyantoro Supriyantoro
Jurnal Penelitian Perawat Profesional Vol. 7 No. 4 (2025): Agustus 2025, Jurnal Penelitian Perawat Profesional
Publisher : Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jppp.v7i4.150

Abstract

RSIA Bun dalam tiga (3) tahun terakhir ini dibagian rawat jalan mengalami penurunan jumlah pasien rawat jalan. Penelitian ini bertujuan untuk menganalisis adanya pengaruh Ingin mengetahui pengaruh positif kualitas pelayanan terhadap kepuasan pasien RSIA Bun Kelurahan Kosambi Kab. Tangerang. Metode penelitian ini menggunakan metode survey dengan pendekatan penelitian multi analisis. Sampel dalam penelitian ini adalah 150 orang pasien rawat jalan. pengambilan sampel menggunakan purposive sampling. Variabel kualitas pelayanan sebagai variabel independent, kepuasan pasien sebagai variabel intervening dan loyalitas pasien sebagai variabel dependent. Instrumen penelitian menggunakan kuesioner dengan menggunakan skala likert 1-5. Penelitian ini menggunakan analisis Uji analisis menggunakan Analisa bivariate dan Analisa multivariat dengan Uji Model dengan Uji F, Uji T dan Uji Determinasi ().  Hasil penelitian yang didapatkan yaitu terdapat pengaruh positif dan signifikan antara kualitas pelayanan terhadap kepuasan pasien. Terdapat pengaruh positif dan signifikan antara kepuasan pasien terhadap loyalitas pasien. Terdapat pengaruh positif dan signifikan antara kualitas pelayanan terhadap loyalitas pasien.
Co-Authors Abdul Latip Benedikta Rina Pratiwi Fransisca Halim Hasyim Hasyim Johanes Johanes Lovi Krissadi