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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Indonesia Sosial Sains Jurnal Ekonomi, Manajemen, Akuntansi Harmony Management: International Journal of Management Science and Business Global Management: International Journal of Management Science and Entrepreneurship Jurnal Penelitian Perawat Profesional
Supriyantoro Supriyantoro
Universitas Esa Unggul
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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Pengaruh Self Motivation dan Lingkungan Kerja terhadap Retensi Perawat Siloam Hospital Tb Simatupang Benedikta Rina Pratiwi; Supriyantoro Supriyantoro; Hasyim Hasyim
Jurnal Manajemen Kesehatan Indonesia Vol 9, No 3 (2021): Desember 2021
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.9.3.2021.155-162

Abstract

The nurse shortage crisis is caused by the high turnover of nurses related to management practices that were not running optimally. Anticipatory efforts are critical to increase nurse retention by increasing self-motivation and work environment to increase job satisfaction on nurses as an impact. This study aimed to provide empirical evidence of the effect of self-motivation and work environment on nurse retention with job satisfaction as an intervening variable. This research used quantitative research with survey methods using questionnaires. The unit of analysis was a group of nurses PK 1 as many as 61 people. Data analysis used path analysis with multiple linear regression as the data analysis technique. Results showed that self-motivation and work environment had a significant effect on nurse retention with job satisfaction as an intervening variable. The variables of self-motivation and work environment each had a significant effect on job satisfaction. The variables of self-motivation, work environment, and job satisfaction each had a significant effect on nurse retention. The findings indicate that employees are dissatisfied with the work environment, both physical and non-physical, as well as the compensation and rewards provided by the company. We suggest to the hospital to give awards in the form of bonuses or incentives to nurses in accordance with work assessments. We also suggest for further research to examine more deeply about the four variables in this study with other research subjects to compare with the results of the research
Impact of Patient Safety Culture and Reporting Flow Perception on Nurses’ Intentions to Report Safety Incidents Lovi Krissadi; Supriyantoro Supriyantoro
Jurnal Indonesia Sosial Sains Vol. 5 No. 11 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i11.1495

Abstract

The nursing unit accounts for the highest number of Patient Safety Incidents (PSI), with 64.83% of incidents in Hospital X Malang occurring in this unit, creating opportunities for underreporting. This study analyzes the influence of patient safety culture on nurses' willingness to report incidents using a descriptive quantitative cross-sectional approach with Partial Least Square analysis. Data were collected through questionnaires from nurses in various units. Results showed a moderate safety culture and reporting willingness, with significant effects of safety culture on perceptions of reporting flow, which in turn influenced reporting willingness. Weaknesses were found in understanding report-making and grading implementation. The study emphasizes fostering a strong patient safety culture and streamlining reporting systems. Practical applications include targeted training for nurses, enhanced communication channels, and a non-punitive reporting framework to reduce underreporting, strengthen reporting systems, and improve patient safety.
Boosting Patient Revisit Intention Through Tech-Driven Service Innovations and Brand Recognition Fransisca Halim; Supriyantoro Supriyantoro; Johanes Johanes
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 2 (2026): May: Global Management: International Journal of Management Science and Entrepr
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i2.554

Abstract

Increasing competition in the healthcare industry requires hospitals not only to attract new patients but also to maintain long-term relationships with existing patients by strengthening revisit intention. However, many healthcare institutions still face challenges in developing effective service strategies and technological innovations that can sustainably encourage patients to return for future healthcare services. This study aims to analyze the effects of service differentiation strategy and technology-based service innovation (TBSI) on patient revisit intention, with brand recognition serving as a mediating variable, at the outpatient clinic of Tzu Chi Hospital PIK. A quantitative research design was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to examine the relationships among variables. Data were collected through structured questionnaires distributed to outpatients who had previous experience receiving healthcare services at the hospital. The analysis involved validity and reliability testing, descriptive analysis using the three-box method, and structural model evaluation to test the proposed hypotheses. The findings indicate that service differentiation strategy and technology-based service innovation positively and significantly influence patient revisit intention. Furthermore, brand recognition demonstrates a positive and significant effect on revisit intention and mediates the relationships between service differentiation strategy, technology-based service innovation, and revisit intention. These findings suggest that differentiated healthcare services and technology-enabled innovations are more effective in increasing patient revisit intention when they strengthen patients’ recognition and perceptions of hospital brands. This study concludes that strengthening brand recognition through service differentiation and technological innovation is essential for improving patient loyalty and sustaining competitive advantage in healthcare services.
Pengaruh Kualitas Pelayanan terhadap Loyalitas Pasien Rawat Jalan melalui Kepuasaan sebagai Variabel Intervening Abdul Latip; Supriyantoro Supriyantoro
Jurnal Penelitian Perawat Profesional Vol. 7 No. 4 (2025): Agustus 2025, Jurnal Penelitian Perawat Profesional
Publisher : Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jppp.v7i4.150

Abstract

RSIA Bun dalam tiga (3) tahun terakhir ini dibagian rawat jalan mengalami penurunan jumlah pasien rawat jalan. Penelitian ini bertujuan untuk menganalisis adanya pengaruh Ingin mengetahui pengaruh positif kualitas pelayanan terhadap kepuasan pasien RSIA Bun Kelurahan Kosambi Kab. Tangerang. Metode penelitian ini menggunakan metode survey dengan pendekatan penelitian multi analisis. Sampel dalam penelitian ini adalah 150 orang pasien rawat jalan. pengambilan sampel menggunakan purposive sampling. Variabel kualitas pelayanan sebagai variabel independent, kepuasan pasien sebagai variabel intervening dan loyalitas pasien sebagai variabel dependent. Instrumen penelitian menggunakan kuesioner dengan menggunakan skala likert 1-5. Penelitian ini menggunakan analisis Uji analisis menggunakan Analisa bivariate dan Analisa multivariat dengan Uji Model dengan Uji F, Uji T dan Uji Determinasi ().  Hasil penelitian yang didapatkan yaitu terdapat pengaruh positif dan signifikan antara kualitas pelayanan terhadap kepuasan pasien. Terdapat pengaruh positif dan signifikan antara kepuasan pasien terhadap loyalitas pasien. Terdapat pengaruh positif dan signifikan antara kualitas pelayanan terhadap loyalitas pasien.
Peran Mediasi Sikap Dalam Meningkatkan Niat Berkunjung Ulang Pada Pasien Baru Rawat Jalan Poli Eksekutif Nurul Huda; Supriyantoro Supriyantoro; Endang Ruswanti
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 6: September 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i6.17670

Abstract

Adanya persaingan di antara rumah sakit harus diimbangi dengan pemberian pelayanan terbaik kepada pasiennya, Penelitian ini bertujuan untuk menganalisis pengaruh sarana prasarana dan persepsi harga terhadap niat berkunjung ulang yang dimediasi sikap. Metode penelitian menggunakan pendekatan kuantatif sebab akibat. Responden ialah 200 pasien baru rawat jalan non BPJS di poli eksekutif rumah sakit x Cilegon. Teknik pengambilan sampel berupa purposive sampling. Metode analisis data menggunakan three box method dan PLS SEM. Hasil penelitian menemukan bahwa sarana prasarana, persepsi harga, dan sikap berpengaruh secara simultan terhadap niat berkunjung ulang. Sarana prasarana, persepsi harga, dan sikap masing-masing memberikan pengaruh positifnya terhadap niat berkunjung ulang. Sarana prasarana dan persepsi harga masing-masing berpengaruh positif terhadap sikap. Sikap ditemukan mampu memediasi pengaruh masing-masing dari sarana prasarana dan persepsi harga terhadap niat berkunjung ulang. Perbaikan dapat dilakukan dengan melakukan pengecatan rutin dan membersihkan gedung secara rutin terutama ketika warna cat sudah terlihat pudar dan gedung terlihat kotor, memberikan pelayanan yang berbeda dari rumah sakit lainnya dengan harga yang relatif sama dengan rumah sakit lainnya, menggalakan budaya ramah terhadap pasien dan mempercepat waktu tunggu pelayanan, mengikutsertakan orang terdekat pasien dalam pengambilan keputusan pengobatan.
Patient Experience and WOM, Influence Revisit Intention: The Mediating Role of Trust Among Non-JKN Outpatients Sherly Thendian; Supriyantoro Supriyantoro; Yanuar Ramadhan
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 3 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i3.579

Abstract

Introduction: The population growth rate in Bekasi City has triggered intense competition in the healthcare sector, including for St. Elisabeth Hospital Bekasi, which faces negative service reviews that risk eroding patient trust and retention. Objective: This study aims to analyze the influence of Patient Experience and Word of Mouth on Revisit Intention, with Trust as a mediating variable among Non-JKN Outpatients at St. Elisabeth Hospital Bekasi. Methods: Employing a quantitative approach with a causal design, this study sampled 387 respondents from a population of 11,597 first-time non-JKN patients. Primary data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) via SmartPLS version 4. Results: Patient Experience and Word of Mouth have a positive and significant effect on Revisit Intention, both directly and indirectly through Trust. Patient Experience also has a positive and significant effect on Trust. However, Word of Mouth was found to have a negative and insignificant relationship with Trust. Conclusion: Patient experience both directly and via trust, plays a vital role in increasing patient retention. Whereas the impact of word of mouth on intention to revisit is purely direct. Management is recommended to enhance self-care education, cultivate proactive communication among healthcare professionals, and improve service workflow coordination.
Patient Experience Mediates Effects of Service Access and Customer Relationship Management on Hospital Brand Image Vivian Gunawan; Supriyantoro Supriyantoro; Nofierni Nofierni
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 3 (2026): August: Global Management: International Journal of Management Science and Entr
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i3.573

Abstract

Hospital brand image is formed from patient assessments of ease of access, quality of relationship management, and experience during receiving services. Objective: To analyze the in-fluence of Service Access and Customer Relationship Management on Brand Image with Patient Experience as an intervening variable in the Outpatient Installation of R. Syamsudin, SH Regional General Hospital. Quantitative research with a cross-sectional design involving 216 new patients with cash payment methods selected using purposive sampling. Data were collected through a four-point Likert scale questionnaire and analyzed using AMOS-based Structural Equa-tion Modeling and the Sobel Test. Service Access, Customer Relationship Management, and Patient Experience simultaneously had a significant effect on Brand Image (F = 391.207; R² = 0.847). All direct effects were significant, namely Service Access on Brand Image (β = 0.279), Customer Relationship Management on Brand Image (β = 0.514), Service Access on Patient Expe-rience (β = 0.430), Customer Relationship Management on Patient Experience (β = 0.751), and Patient Experience on Brand Image (β = 0.366). Patient Experience partially mediated the effect of Service Access on Brand Image (Sobel = 5.332; p < 0.001) and the effect of Customer Relationship Management on Brand Image (Sobel = 5.525; p < 0.001). Hospital management needs to adjust operating hours, simplify service flows, strengthen a culture of care, and ensure services meet patient expectations to improve the hospital's experience and image.
Co-Authors Abdul Latip Benedikta Rina Pratiwi Endang Ruswanti Fransisca Halim Hasyim Hasyim Johanes Johanes Lovi Krissadi Nofierni Nofierni Nurul Huda Sherly Thendian Vivian Gunawan Yanuar Ramadhan