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Lintje Sintje Corputty Hari Kusnanto Lutfan Lazuardi
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DAMPAK KEBIJAKAN PELAYANAN KESEHATAN GRATIS TERHADAP KEPUASAN PASIEN DALAM MENERIMA PELAYANAN KESEHATAN PUSKESMAS DI KOTA AMBON Lutfan Lazuardi, Lintje Sintje Corputty Hari Kusnanto
Jurnal Kebijakan Kesehatan Indonesia Vol 2, No 02 (2013)
Publisher : Jurnal Kebijakan Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (93.174 KB)

Abstract

Background: The Mayor of Ambon City, in order to improvethe welfare of society especially the health sector has made apolicy too free basic health services costs at health centersand its network for all communities. In implementing this policy,there are many problems both tecnical and operational.Objectives: The objective of this research was to determinethe performance of officers in providing free health servicesto the public in accordance with the level of satisfaction interms of free health care.Methods: This research is descriptive analysis with aqualitative approach and conducted at five sub districtcoordinator public health services.Research data obtained byin-depth interviews and focused group discussion.For dataanalysis,qualitative techniques were used, that is, narrativeinterpretations, conclusions and data validation by triangulationtechniques.Results: The results show that on giving free services,officerdoes not show any improvement in their performance. Thiswas the result of the absence of incentives or specialcompensation for them. Material and non material compensationis expected to increase work motivation. Supporting facilitiessuch as logistics and health facilities should be prepared toimprove provision of free services, thus in turn increasingpatient’s satisfaction.Keywords: Free Health Services Policy, Performance,Incentive and Compensation, Patient Satisfaction.
DAMPAK KEBIJAKAN PELAYANAN KESEHATAN GRATIS TERHADAP KEPUASAN PASIEN DALAM MENERIMA PELAYANAN KESEHATAN PUSKESMAS DI KOTA AMBON Lintje Sintje Corputty Hari Kusnanto Lutfan Lazuardi
Jurnal Kebijakan Kesehatan Indonesia Vol 2, No 2 (2013)
Publisher : Center for Health Policy and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (93.174 KB) | DOI: 10.22146/jkki.v2i2.3220

Abstract

Background: The Mayor of Ambon City, in order to improvethe welfare of society especially the health sector has made apolicy too free basic health services costs at health centersand its network for all communities. In implementing this policy,there are many problems both tecnical and operational.Objectives: The objective of this research was to determinethe performance of officers in providing free health servicesto the public in accordance with the level of satisfaction interms of free health care.Methods: This research is descriptive analysis with aqualitative approach and conducted at five sub districtcoordinator public health services.Research data obtained byin-depth interviews and focused group discussion.For dataanalysis,qualitative techniques were used, that is, narrativeinterpretations, conclusions and data validation by triangulationtechniques.Results: The results show that on giving free services,officerdoes not show any improvement in their performance. Thiswas the result of the absence of incentives or specialcompensation for them. Material and non material compensationis expected to increase work motivation. Supporting facilitiessuch as logistics and health facilities should be prepared toimprove provision of free services, thus in turn increasingpatient’s satisfaction.Keywords: Free Health Services Policy, Performance,Incentive and Compensation, Patient Satisfaction.
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