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Teguh Satrio

Universitas Airlangga Hospital, Surabaya, Indonesia

Author-ID : 3108755

Health Professions Medicine & Pharmacology

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Articles

Evaluation of the Occupational Health and Safety Implementation in the Pharmacy Laboratory of University X Surabaya Nur Indah Fatma Kusumaningtyas; Teguh Satrio
The Indonesian Journal of Occupational Safety and Health Vol. 11 No. 1 (2022): The Indonesian Journal of Occupational Safety and Health
Publisher : Universitas Airlangga

Introduction: A Surabaya customer service company provides 24-hour call center services by implementing a work shift system, even though not all employees can adjust to work shifts. New employees must perform some adjustment or adaptation to their job. They must remain calm and patient in providing information and solving problems that customers convey, resulting in a very high mental needs of each call center agent. Monotonous activity and unpleasant customers trigger work stress on employees, which is marked by complaints of dizziness after work and emotional feeling. The objectives of this study was to analyze the correlation between years of works and work shifts with job stress in call center agents of the Surabaya customer service company. Methods: This study was a descriptive observational study with a cross sectional study design. The population in this study was all call center agents of a customer service company in Surabaya. The samples were 45 respondents, obtained through random sampling. Data were obtained from answered questionnaires and were analyzed using the contingency coefficient test. Results: Most call center agents had years of work of ≥ 1-3 years (53.3%). They also experienced very heavy job stress (51.1%). The results of the contingency coefficient was 0.436. The majority of call center agents experienced very heavy job stress, specifically those working in the morning shift (53.3%), day shift (40%) and night shift (60%). The results of data analysis using the contingency coefficient test was 0.338. Conclusion: There was a moderate correlation between years of work and job stress. There was a low correlation between work shifts and job stress.Keywords: years of work, work shift, job stress

Optimization of Occupational Safety and Health Implementation in a Chemical Analytics Laboratory Risqi Adinda Sari; Teguh Satrio
The Indonesian Journal of Occupational Safety and Health Vol. 11 No. 1 (2022): The Indonesian Journal of Occupational Safety and Health
Publisher : Universitas Airlangga

Introduction: A Laboratory room is one of the places that has the potential for the occurrence of work accidents for its users. A chemical analytics laboratory in University X Surabaya is a means for lecturers or students to conduct research using certain tools and materials, so occupational safety and health management is needed to minimize the risk of harm in the laboratory. This study aims to describe the application of occupational safety and health in the chemical analytics in University X Surabaya. Methods: This research used a qualitative approach. This type of research was descriptive observation, conducted by observing the safety checklist of the chemical analytics laboratory of University X Surabaya in August 2020 and observing the situation in the laboratory directly. Results: In the occupational safety and health checklist in the chemical analytics laboratory there are 8 indicators (laboratory rooms, storage facilities, sanitation, personnel facilities, heating and ventilation, lighting, laboratory safety, service, and fire prevention and protection), with 65 question points to be met. Based on the observations, 13 points have not been met and 49 points have met the checklist. Meanwhile, the other 3 points are still not filled out. Conclusion:The application of occupational safety and health in the chemistry analytics laboratory in University X Surabaya is good enough because most of the questions on the checklist have been met.Keywords: implementation, laboratory, occupational safety and health

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