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All Journal JURNAL KARYA TEKNIK SIPIL
Noviana Dwi Hastuti
Jurusan Teknik Sipil FT. UNDIP Jl. Prof. Soedarto SH. Tembalang, Semarang 50275
Civil Engineering, Building, Construction & Architecture

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Pengukuran Kepuasan Kontraktor terhadap Kinerja Klien pada Proyek Konstruksi Pemerintah Noviana Dwi Hastuti; Neno Ayu Luthfia; Jati Utomo Dwi Hatmoko; Frida Kistiani
Jurnal Karya Teknik Sipil Volume 2, Nomor 3, Tahun 2013
Publisher : Departemen Teknik Sipil, Fakultas Teknik Universitas Diponegoro

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Abstract

Assessment of contractor satisfaction towards client performance of government-funded construction projects in Semarang. Research conducted to identify client performance that cause dissatisfaction. Six indicators were used i.e: understanding of project requirements, finance, decision making, management skills, support to contractor, attitude which developed into variable. The contractor satisfaction assessment obtained from Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) method. Results of analysis client satisfaction performance level and determine the variables that are to be improved. The results can be used as feedback for clients to improve their performance in construction project.
Co-Authors Frida Kistiani Jati Utomo Dwi Hatmoko Neno Ayu Luthfia