Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Binus Business Review jurnal ilmiah hospitality
Yuliana Yuliana
Universitas Bina Nusantara
Humanities Economics, Econometrics & Finance Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Binus Business Review

 1 
Pengaruh Kinerja Pramusaji terhadap Operasional Hotel X di Bali Yuliana Yuliana
Binus Business Review Vol. 1 No. 1 (2010): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v1i1.1061

Abstract

Hospitality industry which is a service industry, inseparable from the role of process performance influence the waiter, where it plays an important role in the operational work which is part of the main elements to be a qualified waiter. Regarding the theories that support for the strengthening of this title is taken several interrelated theories regarding operational performance with the waitress at the Hotel X Bali. Research carried out by using descriptive correlation method by distributing questionnaires to employees and guests who later data processing using likertt scale. From the discussions that there will be value in the correlation (r) of 0.7263, which means there is a positive relationship between operational performance with the waiter, with a strong degree of correlation. Leverage rate coefficient (Determination) amounted to 52.75%, it can be said that the waitress who was influenced by the performance of the operational level of 52.75% and the remaining 47.25% influenced by other factors, such as motivation, working environment, and compensation. 
Hubungan antara Demografi Konsumen dengan Kepuasan terhadap Layanan Paket Perawatan Spa di GY Spa Jakartal Hera Oktadiana; Yuliana Yuliana
Binus Business Review Vol. 1 No. 2 (2010): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v1i2.1103

Abstract

Spa industry has been growing quite fast in many parts of the world, including Indonesia. The prospect of spa business is still very positive and wide open. There are many varieties of spas offered, such as day spas, hotel-based spas, resort spas and destination spas. Regardless of the type of spa, most spa operators provide massage and nutrition related services. GY Spa, one of the best spa operators in Jakarta offers several spa packages which include body massage, body treatment, body scrub, face massage and aromatheraphy. This research aims to find the correlation between the demographic segmentation and the consumer satisfaction towards the spa packages in GY Spa. Based on the research, it is found that education, occupation and nationality have no correlation toward the consumer satisfaction, while age and gender shown to have correlation. Female and the younger customers are more satisfied with the spa packages offered by GY Spa. 
Co-Authors Hera Oktadiana Natalia Natalia