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All Journal Jurnal Gaussian JIEB : Jurnal Ilmiah Ekonomi Bisnis
Dini Puspita
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Other

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KLASIFIKASI TINGKAT KELUARGA SEJAHTERA DENGAN MENGGUNAKAN METODE REGRESI LOGISTIK ORDINAL DAN FUZZY K-NEAREST NEIGHBOR (STUDI KASUS KABUPATEN TEMANGGUNG TAHUN 2013) Dini Puspita; Suparti Suparti; Yuciana Wilandari
Jurnal Gaussian Vol 3, No 4 (2014): Jurnal Gaussian
Publisher : Department of Statistics, Faculty of Science and Mathematics, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (400.874 KB) | DOI: 10.14710/j.gauss.v3i4.8075

Abstract

Indonesian is a country that have a lot of people, its about 250 millions people. Each of they have a family. Family is a group of person who have relationship and responsibility for each other. The characteristic of family is very important in relationship with society. A lot of requirement must to be have in family. Ownership requirement in family can be figure of that family. In case, accuracy of classification about prosperity family in Kabupaten Temanggung 2013th will be analysed, in BKKBN is have 5 level of prosperity family, there are pra prosperity family, prosperity family 1, prosperity family 2, prosperity family 3, and prosperity family 3 plus. Regression Logistics Ordinal method and Fuzzy K-Nearest Neighbor (FK-NN) method be use for analysis this minithesis. From the analysis regression logistics ordinal accuracy of classification have value 80,47%, and FK-NN have value 87,60%. Both of the value accuracy of classification can get conclusion regression logistics ordinal method have a less value than FK-NN. So FK-NN method is a best method for level of prosperity family in Kabupaten Temanggung 2013th.Keywords : Prosperity Family, Regression Logistics Ordinal, Fuzzy K-Nearest Neighbor (FK-NN)
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. SAMUDRA BINTANG ANGKASA TOUR AND TRAVEL BANJARMASIN Dini Puspita
Jurnal Ilmiah Ekonomi Bisnis Vol 5 No 1 (2019): JURNAL ILMIAH EKONOMI BISNIS
Publisher : Jurnal Ilmu Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (199.882 KB) | DOI: 10.35972/jieb.v5i1.265

Abstract

Abstract: The purpose of this study is to know and analyze the influence of service quality on customer satisfaction at PT Samudra Bintang Angkasa Tour and Travel. The research method used is the analytical survey research method. The approach chosen in this study is the Cross Sectional approach. The population in this study are customers who use the services of PT Samudra Bintang Angkasa Tour and Travel, from August to November 2018. The sample in this study used accidental sampling techniques totaling 60 customers who used the services of PT Samudra Bintang Angkasa Tour and Travel in December 2018. Data collection techniques used questionnaires, documentation, and observation. The results of the study can be concluded that there is a simultaneous significant influence between service quality consisting of Tangible , Reliability , Responsiveness, Assurance and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. There is a partial significant influence between the quality of service consisting of Tangible, Reliability, Responsiveness , and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Reliability Factoris the most influential factor (predominantly on Customer satisfaction at PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Keywords: Service Quality, Satisfaction, Customers Abstrak: Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT Samudra Bintang Angkasa Tour and Travel. Metode penelitian yang digunakan adalah metode penelitian survey analitik. Pendekatan yang dipilih dalam penelitian ini adalah pendekatan Cross Sectional. Populasi dalam penelitian ini adalah pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel, dari bulan Agustus sampai dengan November 2018. Sampel dalam penelitian ini menggunakan teknik accidental sampling berjumlah 60 orang pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel pada bulan Desember tahun 2018. Teknik pengumpulan data menggunakan kuesioner, dokumentasi, dan observasi. Hasil penelitian dapat disimpulkan bahwa ada pengaruh signifikan secara simultan antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, Assurance dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Ada pengaruh signifikan secara parsial antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Faktor Reliability merupakan faktor yang paling berpengaruh (secara dominan terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Kata kunci : Kualitas Pelayanan, Kepuasan, Pelanggan
Co-Authors Suparti Suparti Yuciana Wilandari