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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Sumber Daya Manusia Unggul (JSDMU)
Muhammad Kurnia Ramadhan
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Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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REFORMASI BIROKRASI PELAYANAN PEMBUATAN SERTIFIKAT TANAH DI KABUPATEN SIAK Muhammad Kurnia Ramadhan; Sujianto "
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi II Juli - Desember 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Bureaucratic problems that occur can be seen from the still many complaints and complaints from the public directly or through the mass media to related agencies, such as complicated procedural problems, there is no certainty of the timeframe for completion, the attitude of officers who are less responsive, discriminatory in providing services, and other problems. Bureaucratic reform carried out by the government has a goal in improving the quality of public services so that the public can feel satisfaction with the services provided. This study aims to determine the quality of service bureaucracy in making land certificates in Siak Regency, both the Tangible (Direct Evidence), Reliability, Responsiveness and Assurance aspects. Then analyze the inhibiting factors in the service of making land certificates in Siak Regency which include organizational structure, policies, facilities and infrastructure as well as the mindset of employees.The results of this study are that the implementation of bureaucratic reform in making land certificate services in Siak Regency has not been optimal because the indicators that measure the quality of the bureaucracy have not been fulfilled and there are still many shortcomings that must be improved so that bureaucratic reform in the Siak Regency National Land Agency can be implemented well. It also requires the cooperation of all parties to improve the governance system to achieve the desired bureaucratic reform Keywords: Bureaucracy Reform, Public Service
KINERJA PEGAWAI DALAM PELAYANAN ALIH WILAYAH SERTIFIKAT TANAH DI KANTOR PERTANAHAN KOTA PEKANBARU Muhammad Kurnia Ramadhan
Jurnal Sumber Daya Manusia Unggul (JSDMU) Vol. 2 No. 2 (2022): Jurnal Sumber Daya Manusia Unggul (JSDMU)
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jsdmu.v2i2.42

Abstract

MUHAMMAD KURNIA RAMADHAN, NIM. 2110247043”Kinerja Pegawai Dalam Pelayanan Alih Wilayah Sertifikat Tanah di Kantor Pertanahan Kota Pekanbaru”. Bimbingan Bapak Harapan Tua sebagai pembimbing utama dan Bapak Adianto sebagai anggota pembimbing. Tujuan penelitian ini adalah untuk mengetahui gambaran kinerja pegawai dalam pelayanan alih wilayah sertifikat tanah di kantor pertanahan Kota Pekanbaru. Metode penelitian ini menggunakan pendekatan Kualitatif dengan jenis penelitian deskriptif. Data dikumpulkan dengan menggunakan teknik wawancara dan dokumentasi kepada 3 (tiga) orang informan. Analisis data menggunakan dengan cara reduksi data, penyajian data dan pengambilan kesimpulan. Hasil penelitian menunjukan bahwa kinerja pegawai dalam pelayanan alih wilayah sertifikat tanah di kantor pertanahan Kota Pekanbaru sudah dapat dinilai cukup baik, namun masoh ada terdapat beberapa kendala pada kinerja pegawai dalam pelayanan di Kantor pertanahan Kota Pekanbaru yang seharusnya ditingkatkan lagi.
Co-Authors Sujianto "