Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Diponegoro Journal of Accounting
Nikitha Salsabila Kirana
Accounting Department, Faculty of Economics and Business Diponegoro University
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS THE IMPACTS OF RISKS IN THE USE OF ICT SYSTEMS ON THE PERFORMANCE OF SERVICES PROVIDED BY A BANKING COMPANY Nikitha Salsabila Kirana; Stefan A. Schenke
Diponegoro Journal of Accounting Volume 9, Nomor 4, Tahun 2020
Publisher : Diponegoro Journal of Accounting

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to answer the main question by learning and analyzing broadly about the risks of the use of ICT systems in Mandiri Bank and also investigating the performance of services provided by this company. Further, There is a limitation which is about the technical risks that are excluded on this study.             Based on the results of this study, the main risk measure that can be applied to mitigate the impacts of the use of ICT systems risks in Mandiri Bank is the implementation of ISO 31000:2018 guidance to their operational risk model. And the suggestion for this research besides implementing ISO 31000:2018 is they should always listen to recommendations that come from their internal and external stakeholders who has the same goals to help Mandiri Bank overcome the effects of risks in the use of ICT systems.             However, in the end it can be considered from these analyses that Mandiri Bank already has a good performance of services that they give to the customers by preventing from the impacts of the use of ICT systems risks properly.
Co-Authors Stefan A. Schenke