Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik
Nindia Claudia
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
KUALITAS PELAYANAN TICKETING PADA PT. SYAM TOUR AND TRAVEL PEKANBARU Nindia Claudia
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 3, No 1: WISUDA FEBRUARI 2016
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research in this thesis is a descriptive quantitative research, the author describes matters relating to the quality of service ticketing in PT. Syam Tour and Travel Pekanbaru. Data collection methods used in this study was a questionnaire in the form of written questions given to respondents that aims to determine the quality of service ticketing in PT. Syam Tour and Travel Pekanbaru and to know the efforts in improving the quality of service ticketing in PT. Syam Tour and Travel Pekanbaru. Known to the acquisition of the total score of each variable ticketing service quality research at PT. Sham Tour and Travel Pekanbaru as follows : Tangibles with a total score of 865 points, a total Empathy with a total score of 800 points, Reliability with a total score of 782 points, Responsiveness with a total score of 1,200 points, Assurance with a total score of 859 points. Thus the quality of service ticketing in PT. Syam Tour and Travel Pekanbaru considered still need improvement to the quality of ticketing services to customers of PT. Syam Tour and Travel Pekanbaru. Known quality of service ticketing in PT. Syam Tour and Travel Pekanbaru pretty good and less good. It is known from the acquisition of each of the variables that the authors describe in a research questionnaire that was distributed to the respondents / customers in PT. Syam Tour and Travel Pekanbaru.Keywords : Reliability, Responsiveness, Assurance, Tangible, Empathy
Co-Authors