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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Jurnal Teknologi Sistem Informasi
Muhammad Ali Hanafiah
Unknown Affiliation
Computer Science & IT Social Sciences

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PENGEMBANGAN LAYANAN JASA MELALUI INOVASI PADA PT. POS INDONESIA KOTA PEKANBARU Muhammad Ali Hanafiah
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 6: Edisi I Januari - Juni 2019
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

PT. Pos Indonesia is experiencing a lagging progress in services that have an impact on the community of service users. To overcome this, PT. Pos Indonesia Kota Pekanbaru developed a service before it, namely EMS (Express Mail Service) to be a service that was developed into an international shipping service, with a wider range. In addition to international shipping services, PT. Pos Indonesia also created its latest service innovation, the postshop development service that establishes partnerships with e-commerce companies and large outlets in Indonesia. The purpose of this research is to find out the development of services through selected and applied innovations and to find out what factors inhibit the development of services through innovation at PT. Pos Indonesia, Sudirman Street, Pekanbaru City. The theoretical concept used is a theory according to Evert M. Roggers with indicators of the dimensions of innovation that refer to five (5) elements in the dimensions of innovation, first Relative Adventage, Compability, Complexity, Triability, Observability. In this study using a qualitative approach using descriptive analysis methods. In collecting data, researchers used interview techniques, observation and documentation using purposive sampling technique as a source of information and data analysis. The results of this study indicate that, the development of services through innovation at PT. Pos Indonesia with its superiority and quality of services offered, does not necessarily escape its shortcomings. The development of this service innovation is quite well received, by providing several types of services according to the needs of the community. The latest innovation services implemented by PT. Pos Indonesia is international shipping and postshop construction. As well as the inhibiting factors are insufficient human resources, a limited budget, and lack of socialization with the community users of services at PT. Indonesian post.Keywords: Development, Service, Innovation
Rancang Bangun Sistem Informasi Manajemen Pada PT. Samudera Abadi Teknologi Palembang Ahmad Farisi; Muhammad Ali Hanafiah
Jurnal Teknologi Sistem Informasi Vol 3 No 1 (2022): Jurnal Teknologi Sistem Informasi
Publisher : Program Studi Sistem Informasi, Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2901.54 KB) | DOI: 10.35957/jtsi.v3i1.2250

Abstract

PT. Samudera Abadi Teknologi Palembang atau dikenal dengan PT. SATEC merupakan sebuah perusahaan yang bergerak dibidang pengadaan barang dan jasa di Kota Palembang. Permasalahan yang didapati dalam aktivitas bisnis PT. SATEC adalah penggunaan metode konvensional seperti penggunaan buku besar dan komputerisasi dengan aplikasi pengolah kata sederhana yang perlu ditingkatkan. Setelah memahami permasalahan praktis pada PT. SATEC dan didukung dengan studi literatur yang telah dilakukan sebelumnya, studi ini melakukan perancangan dan pembangunan sistem informasi manjemen yang diterapkan pada PT. SATEC menggunakan metode RUP melalui tahapan inception, elaboration, construction, dan transition. Studi ini menggunakan diagram fishbone untuk menunjukkan hubungan sebab akibat dari permasalahan yang terjadi di PT. SATEC. Studi ini menghasilkan sistem informasi manajemen pada PT. SATEC yang dapat melakukan pengelolaan data terkait aktivitas pembelian dan penjualan, pengadaan, persediaan, dan manajemen laporan. Sistem informasi manajemen yang telah dirancang bangun dievaluasi dengan menggunakan metode webuse method dan mendapatkan nilai usability sebesar 0,79 yang berarti sistem informasi manajemen pada PT. SATEC berpredikat baik.
Co-Authors Farisi, Ahmad