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Kumiawati Mulyanti
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Religion Humanities Economics, Econometrics & Finance Education

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ANALISIS KESENJANGAN ANTARA JASA YANG DIHARAPKAN DENGAN JASA YANG DITERIMA PADA BENGKEL MOTOR (Studi kasus Bengkel Motor AHASS di Bekasi) Kumiawati Mulyanti
PARADIGMA : JURNAL ILMU PENGETAHUAN AGAMA, DAN BUDAYA Vol 9 No 1 (2008): PARADIGMA : Jurnal Ilmu Pengetahuan, Agama dan Budaya
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam 45

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Abstract

This study discusses the existence of the gap difference between the conformance service with the service perceived by consumers. Usually the service is one factor considered by consumers in product selection decisions. Research methods used in this research is descriptive method because the researcher tries to give an idea about the conditions of service perceived and conformance by consumers. Results showed that the services have been performed by Astra Honda Motor company garage quite well with the average level of consumer satisfaction is 4.09 in the dimension of Tangible, reliability, responsibility, assurance and empathy. However, there is still a little gap between the services perceived by consumers with conformance service.Tthere are differences in average satisfaction level of -0.318 on five dimensions of service quality.
EFISIENSI DAN EFEKTIVITAS LAYANAN PADA SATUAN PELAYANAN SATU ATAP KOTA BEKASI Kumiawati Mulyanti
PARADIGMA : JURNAL ILMU PENGETAHUAN AGAMA, DAN BUDAYA Vol 8 No 1 (2007): PARADIGMA : Jurnal Ilmu Pengetahuan, Agama dan Budaya
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam 45

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Abstract

The Success of Development Regional Economic Process is depend on how the government apply the task and junction as well. The one indication of regional economic development result and desentralizations is increase of services quality and social welfare, development of democracy, justice, egalitarianism and good relationship between regional and central government. The study have done in Bekasi city especially Satuan Pelayanan Satu Atap the one of government’s institutions. The Study use the Balanced Score Card Analysis especially financial and customers aspect because there’s data limitations.The aim of the study to know about effectiveness and efficiency of public services. Result of the study is describe that the public services is applied effectively and efficiency its shown in financial and consumers aspect.
ANALISIS KESENJANGAN ANTARA JASA YANG DIHARAPKAN DENGAN JASA YANG DITERIMA PADA BENGKEL MOTOR (Studi kasus Bengkel Motor AHASS di Bekasi) Kumiawati Mulyanti
PARADIGMA : JURNAL ILMU PENGETAHUAN AGAMA, DAN BUDAYA Vol 9 No 1 (2008): PARADIGMA : Jurnal Ilmu Pengetahuan, Agama dan Budaya
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study discusses the existence of the gap difference between the conformance service with the service perceived by consumers. Usually the service is one factor considered by consumers in product selection decisions. Research methods used in this research is descriptive method because the researcher tries to give an idea about the conditions of service perceived and conformance by consumers. Results showed that the services have been performed by Astra Honda Motor company garage quite well with the average level of consumer satisfaction is 4.09 in the dimension of Tangible, reliability, responsibility, assurance and empathy. However, there is still a little gap between the services perceived by consumers with conformance service.Tthere are differences in average satisfaction level of -0.318 on five dimensions of service quality.
EFISIENSI DAN EFEKTIVITAS LAYANAN PADA SATUAN PELAYANAN SATU ATAP KOTA BEKASI Kumiawati Mulyanti
PARADIGMA : JURNAL ILMU PENGETAHUAN AGAMA, DAN BUDAYA Vol 8 No 1 (2007): PARADIGMA : Jurnal Ilmu Pengetahuan, Agama dan Budaya
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Success of Development Regional Economic Process is depend on how the government apply the task and junction as well. The one indication of regional economic development result and desentralizations is increase of services quality and social welfare, development of democracy, justice, egalitarianism and good relationship between regional and central government. The study have done in Bekasi city especially Satuan Pelayanan Satu Atap the one of government’s institutions. The Study use the Balanced Score Card Analysis especially financial and customers aspect because there’s data limitations.The aim of the study to know about effectiveness and efficiency of public services. Result of the study is describe that the public services is applied effectively and efficiency its shown in financial and consumers aspect.
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