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KAJIAN IMPLEMENTASI PERATURAN WALIKOTA NOMOR 34 TAHUN 2017 TENTANG PEDOMAN PENGELOLAAN PENGADUAN MASYARAKAT DI KOTA SEMARANG Syafriyan Fais; puji - astuti; Nunik Retno Herawati; Lusia Astrika
Journal of Politic and Government Studies Vol 7, No 3 (2018): Periode Wisuda Agustus 2018
Publisher : Journal of Politic and Government Studies

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Abstract

ABSTRACTIONThis study aims to analyze the implementation of Mayor Regulation No. 34 of 2017 which has been implemented since mid-2017 until now and the extent to which the implementation can achieve the established goal of realizing the management of public complaints to be more coordinated and provide access to the community to participate actively in submit complaintsType of research used in this research is analytical descriptive research type through qualitative approach. Sources of data used in the form of primary data derived from the results of in-depth interviews of research informants and secondary data in the form of archives and documentation. The technique of selecting informants using purposive sampling.The results of the study found that in the implementation of this Mayor Regulation is effective in increasing the active participation of Semarang City community participation in 2017 in conveying complaints due to the massive socialization conducted by the Semarang City Government. Sources of input reports from the public most use the means of complaints via SMS, Twitter and Web laporhendi. Types of categories of complaints are classified into 3 types of mild, moderate and severe reports after passing the verification and clarification stage of P3M before the report is disposed to the integrated OPD. While some of the obstacles are if there are reports of public complaints involving many WSS and are not included in the planning and budget of the year, and there are still procedures for handling different OPDs.The recommendation that the author gives to the Complaints Management in Semarang City is that Each response answer from the OPD needs to include contact person who can be contacted to facilitate the community who want to ask more questions related to the problem and displays additional image features on the system before and after the results of reporting through images to make it more credible. Keywords: Community Complaints Management, Policy, Implementation.
EFEKTIVITAS PROGRAM BANTUAN SOSIAL RUMAH TIDAK LAYAK HUNI (BANSOS-RTLH) DI KOTA TEGAL TAHUN 2017 Rahmawati - Zania; Puji - Astuti; Teguh - Yuwono
Journal of Politic and Government Studies Vol 7, No 3 (2018): Periode Wisuda Agustus 2018
Publisher : Journal of Politic and Government Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (400.322 KB)

Abstract

  The housing problem is one of the things that is getting more attention from the Government at various levels, from the central government to the local government. The main issues of housing and settlement problems are the increasing number of slums in various regions in Indonesia. The need for boards (shelter), clothing, and food is not directly proportional to the income and the knowledge of the community about a habitable home. The Uninhabitable House Social Assistance Program is a program implemented by the Tegal City Government for low-income people in order to have a decent home. this program in practice has been running quite well and effectively because it has reduced the number of uninhabitable houses in Tegal City and managed to repair the house through repair in some parts of the house such as roofs, floors and walls. This research contributed to Governance Science in policy formulation.          Result and discussion: the effectiveness of the implementation of the Uninhabitable House Social Assistance program in Tegal City has been effective with a value of 2.67. Indicator of socialization and program understanding of 2.36. The target accuracy indicator is 3.37. The program objectives indicator is 2.56. The indicator of real change was 2.70 and the program monitoring indicator was 2.37. However, in the implementation, there are still obstacles such as aid funds that are still not enough to repair houses, unfulfilled conditions such as citizens who reject the assistance so that the implementation was hampered, the uneven distribution of budgets in each village or each house, time execution is too short so that the workmanship is less than maximum, and lack of socialization programs so that many residents who still do not understand about the program in detail.Conclusions and recommendations: The Uninhabitable House Social Assistance Program has been running quite effectively as evidenced by public opinion with value indicator is 2,67. Furthermore this program also has helped significantly reduce the number of slums ini Tegal city where within 2 years the number of uninhabittable house has been handled around 41% of the number of uninhabittable house registered in PBDT. Government and society have their respective responsibility to create welfare, therefore good cooperation between government and society is needed for the program that has been formulated by government can run effectively and can reach the purpose which have been determined. Keywords: effectiveness, The Uninhabitable House Social Assistance Program