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All Journal Jurnal Reviu Akuntansi dan Keuangan Jurnal Manajemen Dayasaing Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Riset Akuntansi dan Keuangan Indonesia Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) Jurnal Riset Akuntansi Politala Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) The Indonesian Journal of Accounting Research Jurnal Ilmiah Manajemen Kesatuan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences NERACA : JURNAL AKUNTANSI TERAPAN Economics and Digital Business Review Journal of Economics and Business UBS Jurnal Impresi Indonesia Konstelasi: Konvergensi Teknologi dan Sistem Informasi Studi Akuntansi, Keuangan, dan Manajemen Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah JER Asian Journal of Management, Entrepreneurship and Social Science
Triyono
Universitas Muhammadiyah Surakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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A Literature Review: Which Regulation is Feasible for Assessing User Satisfaction with Terminal Services? Agung Riyardi; Mohd Fahmy-Abdullah; Sujadi Sujadi; Kusdiyanto Kusdiyanto; Triyono Triyono
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 2, No 4 (2019): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v2i4.664

Abstract

Three different studies have discussed regulations ofthe assessment of user satisfaction levelswith terminal services. Based on the assumption that the terminal attributes derived from regulations are accurate, this study aims to analyze the content of the regulations, compare them, and analyzeterminal user satisfaction as assessed by previous studies. Content analysis of the literature is conducted. The results reveal that among the user satisfaction survey regulations from the Minister of Administrative and Bureaucratic Reform Regulations of 16/2014 and 25/2004 and the service standard regulations from the Minister of Transportation Regulation of 40/2015, the most feasible regulation for the assessment of user satisfaction is the Minister of Transportation Regulation of 40/2015. This regulation does not regulate satisfaction assessment but can be used as a basis for assessments of user satisfaction with terminal services. All of the stipulated service standards can be classified as accurate terminal service attributes. Therefore, improvements can be made by including a requirement for satisfaction assessments. Through the incorporation of the service quality concept, such improvement could establish this regulation as a basis for reputable studies of satisfaction assessments. Another result reveals that the literature on the assessment of terminal user satisfaction based on the Minister of Transportation Regulation of 40/2015 reports that users are satisfiedwith the terminal attributes of reliability, convenience, affordability and equity, but they are unsatisfied with the attributes ofsafety and security. Thus,terminals should implement maximal regulation of service standards. Assurance of terminal securitycould increase user satisfaction.
Co-Authors Adhi Dhian Fajar Sakti Almira Azzahra Anas Ismail Andini Wisnu Trie Oktaviani Al-Fanani Andy Dwi Bayu Bawono Anindita Kusumastuti Ardella Wahyu Luthvia Astritta Yahya Kusuma Hayu Bambang Setiaji Chefa Kindhi Putri Harisman Daryono Soebagiyo Dessy Ambarsari Dian Praharaningtyas Dina Ayu Nugraeni Divanda Nurulhita Syifa’un Najwa Dwi Ariyani Dwi Fitriyanto Dziki Davin Trimeidiyarobi Ekaputra, Aditiyanto Faris Dhana Kurniawan Fatchan Achyani Fathan Achyani Friska Nurlita Lusiarini Ilham Afdilah Indarti Diah Palupi Indias Ilham Ramadhan Putra Muslim Isnaini Nur Hidayah Jogiyanto Hartono Kartika Toyibi Kusdiyanto Malik Santoso Mohd Fahmy-Abdullah Mufti Arief Arfiansyah Muhammad Shodiq Nugroho Nadhira Putri Zahrani Nahrul Yusli Hayanti Noer Sasongko Puput Tri Ermawati Radita Astrella Kusumastuti Ramadhan Ridho Heri Cahyana Riyardi, Agung Sarah Ayu Deva Siska Octavia Hardiyanti Sujadi Sujadi Tegar Wahyu Pratama Wahdyan Sastria Mahrani Wahyu Wahyu Yuli Tri Cahyono Zulfikar Zulfikar