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All Journal IPTEK The Journal of Engineering
Anita Wulansari
Institut Teknologi Sepuluh Nopember, Surabaya, 60111, Indonesia
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Engineering Mechanical Engineering

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Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model Anita Wulansari; Apol Pribadi Subriadi
IPTEK The Journal of Engineering Vol 3, No 1 (2017)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23378557.v3i1.a2268

Abstract

CiRM (Citizen Relationship Management) has an important role in the government because it puts citizen in the best interests. So far the implementation of e-government only focused on the technology assimilation process. Since existing e-government maturity assessment models only measure the ability of e-government technology, they lack in consideration towards citizen needs.  Therefore an e-government maturity assessment model is developed by incorporating elements of CiRM. The model was developed through a grounded theory qualitative study approach. The object of this research is e-government application owned by the city of Surabaya. This research developed CiRM oriented e-government maturity model consisted of organization, interaction, service and citizen insight dimensions. This model then was used to assess the maturity of CiRM oriented e-government implementation of Surabaya Single Window (SSW) online service
Co-Authors Apol Pribadi