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All Journal Jurnal Manajemen dan Pemasaran Jasa Proceeding National Conference Business, Management, and Accounting (NCBMA)
Paulus Yokie Radnan
Universitas Pelita Harapan
Economics, Econometrics & Finance Social Sciences

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THE USE OF INFORMATION COMMUNICATION TECHNOLOGY (ICT) AS THE TECHNOLOGY ACCEPTANCE MODEL (TAM) OF MOBILE BANKING Paulus Yokie Radnan; John Tampil Purba
Jurnal Manajemen dan Pemasaran Jasa Vol. 9 No. 2 (2016): September
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1274.267 KB) | DOI: 10.25105/jmpj.v9i2.2057

Abstract

Information Technology services in banking business which is very dynamic and advanced makes the bankers must adjust to the presence of this technology. In this paper, the authors will explain the role of Mobile banking technology which is provided by CIMB Niaga in servicing its customers for banking transactions. The methodology used in this paper is quantitative with the purposive sampling one. Instrument used the Technology Acceptance Model (TAM) as developed by Parasuraman and Davis by modifying them to fit the state of the research object. This research was conducted in Jakarta and several other places. Research and data collection took 6 months from November 2015 to April 2016. The variables included trust, perceived use (PU), perceived ease of use (PEU), attitude toward use (ATU), Intent to use (ITU), and actual use (AU). After the data were collected, the regression analysis was performed. From the analysis result it was found that trust and perceived use (PU) variables did not positively and significantly influence the intent to use (ITU) variable, as well as the perceived use variables (PU) and perceived ease of use (PEU) which have no significant and positive effect on attitude variable on usage (ATU). For that case, the authors propose an improvement strategy to maintain and grow this business forward.
ANTESEDEN CITRA MEREK PATRIOTIK DAN DAMPAKNYA TERHADAP NIAT PEMBELIAN MEREK KEDAI KOPI LOKAL Juan Pisente; Paulus Yokie Radnan
Proceeding National Conference Business, Management, and Accounting (NCBMA) 6th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

Penelitian ini bertujuan untuk mengetahui Kualitas yang dirasakan, Kemampuan Perusahaan yang dirasakan, Integritas Perusahaan yang dirasakan, CSR yang dirasakan, Merek Pemberi Pekerjaan yang dirasakan sebagai Citra Merek Patriotik yang dirasakan serta pengaruhnya terhadap Niat Beli. Penelitian ini menggunakan metode pendekatan kuantitatif dengan metode pengumpulan data melalui kuesioner elektronik yang disusun menggunakan Google Form dan disebar melalui media online seperti LINE, WhatsApp dan Instagram. Teknik yang digunakan penelitian ini adalah non-probability sampling menggunakan judgement sampling dengan jumlah 385 responden. Hasil Penelitian ini menyimpulkan bahwa seluruh hipotesis didukung. Ada hubungan dan pengaruh positif antara Citra Merek Patriotik yang dirasakan dan Niat Beli, Kualitas yang dirasakan dan Niat Beli, Kualitas yang dirasakan dan Citra Merek Patriotik yang dirasakan, Kemampuan Perusahaan yang dirasakan dan Citra Merek Patriotik yang dirasakan, Integritas Perusahaan yang dirasakan dan Citra Merek Patriotik yang dirasakan, CSR yang dirasakan dan Citra Merek Patriotik yang dirasakan, CSR yang dirasakan dan Integritas Perusahaan yang dirasakan, Merek Pemberi Pekerjaan yang dirasakan dan Citra Merek Patriotik yang dirasakan dan Merek Pemberi Pekerjaan yang dirasakan bersama dengan CSR yang dirasakan. 
Co-Authors Juan Pisente Purba, John Tampil