<![CDATA[This research aimed to illustrate and study the utilization of communication channels in the absorption of the community aspirations by the Information and Complaint Service Center (PINDU) in the Local Government of Pinrang Regency. The research was a Communication Channel Study which was qualitative. The data collection used the techniques of observation, interviews. The data were then analyzed using data, data reduction, data presentation, and conclusion drawing. The data obtained from the observation were presented in the form of pictures/photography, while the data obtained from the library study were presented in the form of quotation in order to support the research findings. The research results revealed that the utilization process of the community channels in absorbing the community aspirations by the Information and Complaint center (PINDU), in the local Government of Pinrang Regency was already in accordance to the Standard Operational Procedure (SOP) and the Work Flow Of PINDU, such as the circular Communication Model. The Community of Pinrang Regency and Work Unit of the Local Force (SKPD) had utilized the facilities of the Information and Complaint Service Center (PINDU), when there was a complaint from the community, the community had utilized the communication channels and then processed through PINDU by SKPD. The form/type of the community aspirations were accepted by PINDU when the aspirations were related to the performance of the local Government of Pinrang Regency, such as complaints, suggestions, oral or written information and they were delivered through the recommended communication channels, using the good and correct Indonesia Language in order to guarantee that the aspirations were well understood. Penelitian ini bertujuan mengambarkan dan mengkaji tentang Pemanfaatan Saluran Komunikasi dalam Penyerapaan Aspirasi masyarakat oleh Pusat Pelayanan Informasi dan Pengaduan (PINDU) Pemerintah Kabupaten Pinrang. Penelitian ini merupakan studi saluran komunikasi yang bersifat kualitatif. Pengumpulan data dilakukan melalui obesrvasi,wawancara. Data dianalisis dengan menelaah, mereduksi, menyajikan, dan penarikan kesimpulan. Data hasil observasi disajikan dalam bentuk gambar (foto). Data hasil studi kepustakaan disajikan dalam bentuk kutipan-kutipan untuk memperkuat temuan penelitian. Hasil penelitian menujukan bahwa proses pemanfaatan saluran komunikasi dalam penyerapan aspirasi masyarakat oleh Pusat Pelayanan Informasi dan Pengaduan (PINDU) Pemerintah Kabupaten Pinrang dalam proses pemanfaatan saluran komunikasi sesuai dengan alur penanganan pengaduan sesuai dengan Standar Operasional Prosedur (SOP) PINDU dan Alur kerja PINDU seperti model komunikasi sirkular untuk menyerap aspirasi masyarakat. Masyrakat Kabupaten Pinrang dan Satuan Kerja Perangkat Daerah (SKPD) telah mengunakan saran Pusat Pelayanan Informasi dan Pengaduan (PINDU) dengan adanya aduan masyarakat dengan mengunakan saluran komunikasi dan diproses melalui PINDU oleh SKPD. Aspirasi masyarakat diterima oleh PINDU dalam bentuk pengaduan yang ada kaitannya dengan kinerja pemerintah Kabupaten Pinrang berupa keluhan, saran, informasi dalam bentuk lisan dan tulisan disampaikan melalui saluran komunikasi. Dianjurkan untuk memakai bahasa Indonesia yang baik dan benar agar pengaduan dapat dimengerti dengan baik.]]>
