<![CDATA[Abstract: The Application of Citizen’s Charter in Improving Education Service Quality (Study in SMAN 1 Blitar). A new breakthrough to improve education service is considered among schools, including SMAN 1 Blitar. This school has applied citizen’s charter (CC) for education service in period 2010. Result of research indicates that citizen’s charter program applied into SMAN 1 Blitar has been accorded with SOP, Work Order and Decree. However, the fact shows that the application is not yet consistent to SOP, such as less transparency for fund budget for school activity and lack of service from teacher perpetrator to student and community around SMAN 1 Blitar. Therefore, citizen’s charter program is very helpful to improve and to produce equal and just education service. Keywords: The application of citizen’s charter, education service quality Abstrak: Penerapan Citizen’s Charter dalam Meningkatkan Kualitas Layanan Pendidikan (Studi di SMAN 1 Blitar). Terobosan baru dalam meningkatkan pelayanan pendidikan mulai dilakukan, salah satunya di SMAN 1 Blitar. Sekolah ini mulai menerapkan metode citizen’s charter (CC) untuk pelayanan pendidikannya pada tahun 2010. Hasil penelitian menunjukan bahwa program citizen’s charter yang diterapkan di SMAN 1 Blitar telah berjalan sesuai SOP yang didasarkan pada Surat Perintah Kerja atau Surat Keputusan, namun fakta dilapangan menunjukkan bahwa masih terjadi inkonsisitensi terhadap SOP, seperti masih tertutupnya anggaran dana untuk kegiatan sekolah dan masih kurangnya pelayanan dari oknum guru kepada murid dan masyarakat yang datang ke SMAN 1 Blitar. Program citizen’s charter sangat membantu peningkatan pelayanan di bidang pendidikan secara adil dan merata. Kata kunci : Penerapan Citizen’s Charter, Kualitas Layanan Pendidikan]]>
