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IMPACT OF PATIENT SATISFACTION IN THERAPEUTIC COMMUNICATION ASPECTS AFTER IMPLEMENTATION OF CLINIC SUPERVISION BY NURSE MANAGER Grace Aneke Merentek; Asnet Leo Bunga; Wilhemus Hary Susilo
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 1 (2019): JULI
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Background: Nursing is an activity of providing care to individuals, families, groups or communities both sick and healthy as a form of professional service where the nursing practice is a service organized by nurses in the form of nursing care. One of the tasks of the nursing manager is to coordinate through supervision/supervision. Aims: This study aims to analyze, explore the effect of training and implementation of clinical supervision on nurse-patient therapeutic communication. Methods: This study used quasi-experimental design research before and after post control group. The number of samples in this study was 100 respondent nurses and patients who were divided into 75 intervention groups who were given training and implementation of supervision and control groups of 25 respondents. Results: The study showed that the improvement in the supervision capability of the headroom clinics increased significantly (p = 0,000) after training and implementation of clinical supervision. Patient satisfaction with therapeutic communication has increased with a value (p = 0,000). Conclusion: Implementation of clinical supervision contributed to patient satisfaction and therapeutic communication of patient nurses by 17.6%, while 82.4% was influenced by other variables (quality of service, hospital products). This study further recommends the implementation of clinical supervision to be one of the models in developing the quality of nursing services.

IMPACT OF CLINICAL NURSING COMPETENCIES DOCUMENTING NURSING CARE AFTER THE MANAGER'S CLINICAL SUPERVISION TRAINING Chaterine Diana Pusung; Emiliana Taringan; Wilhemus Hary Susilo
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 2 (2019): DESEMBER
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Background. Supervision is an activity of assisting, guidance, teaching, supporting someone in completing their work under policies and procedures, how to develop new skills and a broader understanding of their work so they can do it better. Aims: This study aims to determine the effect of supervising head clinic training on the competence of implementing nurses in documenting nursing care at Hospital X North Sulawesi. Methods: involving 178 respondents divided by 134 respondents in the intervention group and 44 respondents in the control group by purposive sampling technique. Result: The results of the structural model match test showed that there was a significant influence of head nurse clinic supervision training on the level of headroom clinic supervision ability significantly with a value of t = 49.12; there is a significant influence of the ability of head nurse clinical supervision to the interpersonal headroom relationship significantly with t value = 2.75; there is an influence of the level of education and length of work on the competence of implementing nurses in documenting nursing care significantly with a value of t => 2; Simultaneously there was the contribution of the head nurse clinic supervision training, the level of headroom clinical supervision ability to the interpersonal relationship of the room head with a value of R2 = 16%; Simultaneously there are contributions of the chief room clinical supervision training, the level of head nurse clinical supervision ability, the interpersonal relationship of the head nurse with the implementing nurse, age, education level, length of work to nurse competence in documenting nursing care values with R2 = 61%. Conclusion: The nursing care documentation program through IT is one of the techniques to improve the quality of nursing care services.

THE IMPACT OF LEADERSHIP TRAINING THAT SERVES BY NURSING MANAGERS TOWARDS WORK MOTIVATION AND CLINICAL CARE PERFORMANCE Junytha Ranny Rondonuwu; Asnet Leo Bunga; Wilhemus Hary Susilo
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 2 (2019): DESEMBER
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Background: Servant Leadership is more focused on solving problems experienced by implementing nurses. The head of the room must have empathy to help them in a better direction. Aims: a study to analyze the effect of leadership training that serves the head of space on work motivation and performance of implementing nurses at GMIM General Hospital Bethesda Tomohon. Method: a quasi-experimental none equivalent pre-post test with Structural Equation Model (SEM) analysis. The number of respondents was 149 implementing nurses, in the inpatient room. Results: Research in the intervention group showed that there was an influence on the ability of the headroom, performance, and motivation of implementing nurses before and after training (p-value = 0.000). There is an influence of the level of the ability of the head of the room, work motivation, the performance of implementing nurses (p-value = 0.000) in the intervention and control groups. Structural Model test results of leadership abilities that serve significantly to the work motivation of implementing nurses with a value of t = 8.19. The effect of the level of ability of the head of space using leadership that serves significantly to the performance of implementing nurses (t = 8.13). Gender (t = 3.73), education (t = 2.81) were significant on the performance of the implementing nurses. There was a simultaneous contribution (R239%) between headroom training, age, sex, length of work on motivation and performance of implementing nurses. Conclusion: The implementation of leadership training that serves the head of the room can increase the level of knowledge of the head of the room in motivating the work and performance of implementing nurses in GMIM General Hospital Bethesda Tomohon. Suggestion: Further research on the effect of leadership training that serves long space heads and a large sample to assess behavioral changes in room heads and implementing nurses

IMPACT OF PATIENT SATISFACTION IN THERAPEUTIC COMMUNICATION ASPECTS AFTER IMPLEMENTATION OF CLINIC SUPERVISION BY NURSE MANAGER Grace Aneke Merentek; Asnet Leo Bunga; Wilhemus Hary Susilo
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 1 (2019): JULI
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47718/jpd.v7i1.802

Background: Nursing is an activity of providing care to individuals, families, groups or communities both sick and healthy as a form of professional service where the nursing practice is a service organized by nurses in the form of nursing care. One of the tasks of the nursing manager is to coordinate through supervision/supervision. Aims: This study aims to analyze, explore the effect of training and implementation of clinical supervision on nurse-patient therapeutic communication. Methods: This study used quasi-experimental design research before and after post control group. The number of samples in this study was 100 respondent nurses and patients who were divided into 75 intervention groups who were given training and implementation of supervision and control groups of 25 respondents. Results: The study showed that the improvement in the supervision capability of the headroom clinics increased significantly (p = 0,000) after training and implementation of clinical supervision. Patient satisfaction with therapeutic communication has increased with a value (p = 0,000). Conclusion: Implementation of clinical supervision contributed to patient satisfaction and therapeutic communication of patient nurses by 17.6%, while 82.4% was influenced by other variables (quality of service, hospital products). This study further recommends the implementation of clinical supervision to be one of the models in developing the quality of nursing services.

IMPACT OF CLINICAL NURSING COMPETENCIES DOCUMENTING NURSING CARE AFTER THE MANAGER'S CLINICAL SUPERVISION TRAINING Chaterine Diana Pusung; Emiliana Taringan; Wilhemus Hary Susilo
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 2 (2019): DESEMBER
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47718/jpd.v7i2.805

Background. Supervision is an activity of assisting, guidance, teaching, supporting someone in completing their work under policies and procedures, how to develop new skills and a broader understanding of their work so they can do it better. Aims: This study aims to determine the effect of supervising head clinic training on the competence of implementing nurses in documenting nursing care at Hospital X North Sulawesi. Methods: involving 178 respondents divided by 134 respondents in the intervention group and 44 respondents in the control group by purposive sampling technique. Result: The results of the structural model match test showed that there was a significant influence of head nurse clinic supervision training on the level of headroom clinic supervision ability significantly with a value of t = 49.12; there is a significant influence of the ability of head nurse clinical supervision to the interpersonal headroom relationship significantly with t value = 2.75; there is an influence of the level of education and length of work on the competence of implementing nurses in documenting nursing care significantly with a value of t => 2; Simultaneously there was the contribution of the head nurse clinic supervision training, the level of headroom clinical supervision ability to the interpersonal relationship of the room head with a value of R2 = 16%; Simultaneously there are contributions of the chief room clinical supervision training, the level of head nurse clinical supervision ability, the interpersonal relationship of the head nurse with the implementing nurse, age, education level, length of work to nurse competence in documenting nursing care values with R2 = 61%. Conclusion: The nursing care documentation program through IT is one of the techniques to improve the quality of nursing care services.

THE IMPACT OF LEADERSHIP TRAINING THAT SERVES BY NURSING MANAGERS TOWARDS WORK MOTIVATION AND CLINICAL CARE PERFORMANCE Junytha Ranny Rondonuwu; Asnet Leo Bunga; Wilhemus Hary Susilo
Jurnal Ilmiah Perawat Manado (Juiperdo) Vol 7 No 2 (2019): DESEMBER
Publisher : POLITEKNIK KESEHATAN KEMENTERIAN KESEHATAN MANADO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47718/jpd.v7i2.810

Background: Servant Leadership is more focused on solving problems experienced by implementing nurses. The head of the room must have empathy to help them in a better direction. Aims: a study to analyze the effect of leadership training that serves the head of space on work motivation and performance of implementing nurses at GMIM General Hospital Bethesda Tomohon. Method: a quasi-experimental none equivalent pre-post test with Structural Equation Model (SEM) analysis. The number of respondents was 149 implementing nurses, in the inpatient room. Results: Research in the intervention group showed that there was an influence on the ability of the headroom, performance, and motivation of implementing nurses before and after training (p-value = 0.000). There is an influence of the level of the ability of the head of the room, work motivation, the performance of implementing nurses (p-value = 0.000) in the intervention and control groups. Structural Model test results of leadership abilities that serve significantly to the work motivation of implementing nurses with a value of t = 8.19. The effect of the level of ability of the head of space using leadership that serves significantly to the performance of implementing nurses (t = 8.13). Gender (t = 3.73), education (t = 2.81) were significant on the performance of the implementing nurses. There was a simultaneous contribution (R239%) between headroom training, age, sex, length of work on motivation and performance of implementing nurses. Conclusion: The implementation of leadership training that serves the head of the room can increase the level of knowledge of the head of the room in motivating the work and performance of implementing nurses in GMIM General Hospital Bethesda Tomohon. Suggestion: Further research on the effect of leadership training that serves long space heads and a large sample to assess behavioral changes in room heads and implementing nurses

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