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All Journal JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Ilmiah Teknik (JUIT)
Razul harfi
Institut Sains dan Teknologi Nasional
Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering

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ANALISIS KUALITAS PENGELOLAAN GEDUNG TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVQUAL DAN MODEL KANO (STUDI KASUS : PT.TLP DI GEDUNG TCC) Razul harfi; Dwina Suciati Nurrohmah
JISI: Jurnal Integrasi Sistem Industri Vol 4, No 1 (2017): JISI UMJ
Publisher : Fakultas teknik Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/jisi.4.1.45-52

Abstract

PT. TLP is a company which employs the service area and  the task is  to preserve the TCC building and to fulfill the needs of its users through providing complete facilities and service. But have the customers satisfied with the facilities and services? Therefore, the aim of this research is to measure  the level of customer satisfaction, to determine which service attributes are prioritized for improvements, and the efforts to the improvement. The method used is servqual methods and models of canoes. The servqual method is intended to determine the level of customer satisfaction, while the canoe models is for finding out the preferred  improvement services. The result of servqual analysis shows that there is a gap of all attributes and the scores are negative. These means that the quality of customer service  of PT.TLP is not satisfactory. The average percentage for the customer's perception is 75.25% and 88.10% for expectations. Moreover,  the canoe analysis also shows that out of 32 service attributes, there are 25 attributes that should be corrected, namely 3 services are categorized Attractive, 5 service category One-dimensional, and 17 services are categorized ‘Must be’. Having  integrated the servqual with canoes model, it is obtained that there is a sorting of  the improvements priority, then determined improvements suggestion to evaluation for the company, such as setting the lobby and courtyard regularly, implementing the service with heart, socializing the call center, having the training  regularly, making the  data collection and the disposition  of the vehicle, also  testing of fire protection and alarm regularly
ANALYSIS CORROSION & PREDICTION MATERIALS AGE REMAINED FIN TUBE SUPERHEATER HRSG PLTGU Razul Harfi
Jurnal Ilmiah Teknik Vol. 1 No. 2 (2022): Mei : Jurnal Ilmiah Teknik
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (568.118 KB) | DOI: 10.56127/juit.v1i2.29

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis kondisi material sirip tabung pemanas super yang telah dioperasikan selama 5 tahun. Untuk mewujudkan pekerjaan ini, variasi korosi dan tingkat korosi yang terjadi pada pipa perlu diidentifikasi. Tingkat korosi diukur dengan metode pengukuran berat badan yang hilang. Berdasarkan tingkat korosi dapat ditentukan usia material yang tersisa.  Korosi berat dapat mengakibatkan bulan sabit stres. Metodologi yang digunakan untuk percobaan adalah uji komposisi kimia, uji metalografi, uji korosi dan uji kekerasan. Hasil dari penelitian menunjukkan bahwa tabung pemanas super halus telah bereksperimen beberapa korosi dan usia bahan yang tersisa adalah kira-kira setelah 5 tahun kemudian dioperasikan 7.7391 tahun. Hal ini didasarkan pada kepastian bahwa tingkat korosi adalah linier.
Co-Authors Ahkdyath Rico Kurniansyah Dwina Suciati Nurrohmah Muhammad Firdausi