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Jirawan Charoensuk
Graduate School of Applied Statistics, National Institute of Development Administration, 118 Seri-Thai Road, Bangkapi, Bangkok, 10240,
Computer Science & IT

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A Hierarchical Emotion Classification Technique for Thai Reviews Jirawan Charoensuk; Ohm Sornil
Journal of ICT Research and Applications Vol. 12 No. 3 (2018)
Publisher : LPPM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/itbj.ict.res.appl.2018.12.3.6

Abstract

Emotion classification is an interesting problem in affective computing that can be applied in various tasks, such as speech synthesis, image processing and text processing. With the increasing amount of textual data on the Internet, especially reviews of customers that express opinions and emotions about products. These reviews are important feedback for companies. Emotion classification aims to identify an emotion label for each review. This research investigated three approaches for emotion classification of opinions in the Thai language, written in unstructured format, free form or informal style. Different sets of features were studied in detail and analyzed. The experimental results showed that a hierarchical approach, where the subjectivity of the review is determined first, then the polarity of opinion is identified and finally the emotional label is calculated, yielded the highest performance, with precision, recall and F-measure at 0.691, 0.743 and 0.709, respectively.
Co-Authors Ohm Sornil