Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Pelangi
RIZKY M.M NATASSIA SE
Unknown Affiliation
Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS PENGARUH DIMENSI KUALITAS PELAYAN JASA RUMAH SAKIT SELASIH TERHADAP KEPUASAN PASIEN NATASSIA SE, M.M, RIZKY
Jurnal Pelangi : Research of Education and Development Vol 3, No 2 (2011)
Publisher : STKIP PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.04 KB) | DOI: 10.22202/jp.2011.v3i2.21

Abstract

This research is intended to measure hospitalized patients' satisfaction toward dimension ofSelasih Hospital service quality. It covers realibility, reponsiveness, assurance, emphaty, andtangibility. The researcher used close questions in collecting the primary data. She collected thedata by using non probability sampling through convenience sampling. There were 170 patientstaken as samples, they were divided into three classes; I, II and III. The used method of analysisis; multiple linier regression . The multiple linier regresion analysis on service quality variablewhich covers reability dimension, responsiveness, assurance, emphaty and tangibility hasresulted in positive and significance influence on hospitalized patients’ satisfaction.
Co-Authors