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Fenny Saptiani
Jurusan Ilmu Administrasi Bisnis, FISIP, Universitas Lampung
Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Komitmen Organisasi di Masa Pandemi Covid-19: Pengaruh Lingkungan Kerja dan Job Insecurity Nasha Acacia Almira; Dadang Karya Bakti; Fenny Saptiani
Jurnal Perspektif Bisnis Vol 4 No 2 (2021): Jurnal Perspektif Bisnis
Publisher : Jurusan Administrasi Bisnis, FISIP, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (437.108 KB) | DOI: 10.23960/jpb.v4i2.112

Abstract

Pandemi Covid-19 berdampak terhadap lingkungan kerja dan menimbulkan job insecurity pada karyawan juga menurunkan komitmen karyawan terhadap organisasi, karena adanya perubahan lingkungan kerja, serta terjadinya pengurangan karyawan di beberapa perusahaan. Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan kerja dan job insecurity terhadap komitmen organisasi pada masa pandemi Covid-19 menggunakan pendekatan kuantitatif dengan jenis penelitian explanatory research. Teknik pengambilan sampling yang digunakan adalah metode purposive sampling. Pengumpulan data menggunakan kuesioner yang disebarkan ke 58 responden karyawan Lotte grosir Lampung, dengan menggunakan skala likert. Analisis dilakukan dengan menggunakan analisis regresi linear berganda, dengan bantuan aplikasi SPSS 20. Hasil penelitian menunjukkan bahwa lingkungan kerja berpengaruh positif terhadap komitmen organisasi. Sedangkan job insecurity tidak berpengaruh terhadap komitmen organisasi. Lebih lanjut, variabel lingkungan kerja dan job insecurity berpengaruh secara simultan terhadap komitmen organisasi. ABSTRACT The Covid-19 pandemic affects the work environment and cerates job insecurity for employees that simultaneously decreases employee commitment to the organization due to work environments changes and reductions of employee numbers in several companies. This study aimed to ascertain the effect of work environment and job insecurity on organizational commitment during the Covid-19 epidemic with the quantitative method and explanatory research. Purposive sampling was the technique used. The data collection instrument was a questionnaire with a Likert scale sent to 58 respondents who work at Lotte Grosir Lampung. Multiple linear regression analysis was used in conjunction with the SPSS 20 program to conduct the study. The findings indicate that the workplace has a positive effect on organizational commitment. Job insecurity, on the other hand, has no effect on organizational commitment. Additionally, the variables of work environment and job insecurity both have an effect on organizational commitment simultaneously.
IDENTIFIKASI KOMPETENSI CUSTOMER SERVICE PADA BANK PERKREDITAN RAKYAT DENGAN METODE JOB COMPETENCY ASSESMENT (JCA) Marlinda Dini Hapsari; Jeni Wulandari; Fenny Saptiani
Jurnal Perspektif Bisnis Vol 5 No 1 (2022): Jurnal Perspektif Bisnis
Publisher : Jurusan Administrasi Bisnis, FISIP, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jpb.v5i1.37

Abstract

This study aimed to identify customer service competencies using the Job Competency Assessment (JCA) Method. This type of research uses a qualitative approach. Qualitative research obtains research subjects from informants using purposive sampling technique, namely the amount of information as much as 9 people according to selected criteria that are relevant to the research problem. Data analysis in this study was obtained from interviews, observation and documentation. At the interview stage the researcher used the Job Competency Assessment (JCA) Method to assess the competencies possessed by individuals. Based on the results obtained, it shows that there are 10 CS competencies in Bank Eka namely attention to clarity of tasks (attention to order), customer orientation (customer service orientation), enthusiasm for achievement (achievement orientation), self-control (self-control), impact and influence (impact and influence), empathy (interpersonal understanding), self-confidence (self-confidence), ability to direct (direction), special skills (personal expertise), cooperation (teamwork), 4 out of 10 competencies appears. The most concerned are clarity of tasks (attention to order), customer oriented (customer service oriented), passion for achievement (achievement orientation), self-control. This competency can later be more challenging, maintained and improved. ABSTRAK Penelitian ini bertujuan untuk mengidentifikasi kompetensi customer service dengan menggunakan Metode Job Competency Assesment (JCA). Jenis penelitian ini menggunakan pendekatan kualitatif, dengan jumlah informan sebanyak 9 orang yang ditentukan secara purposive. Teknik pengumpulan data menggunakan Behavioral Event Interview (BEI), observasi dan dokumentasi. Berdasarkan hasil penelitian, terdapat 10 kompetensi pada CS di BPR, dengan kompetensi prioritas pada kompetensi perhatian terhadap kejelasan tugas (concern for order), beriorientasi kepada pelanggan (customer service orientation), semangat untuk berprestasi (achievement orientation), pengendalian diri (self-control). Sementara kompetensi pendukung lain yakni kompetensi dampak dan pengaruh (impact and influence), empati (interpersonal understanding), percaya diri (self-confidence), kemampuan mengarahkan (directiveness), keahlian khusus (personal expertise), dan kerjasama (teamwork),
Co-Authors Dadang Karya Bakti Jeni Wulandari Marlinda Dini Hapsari Nasha Acacia Almira