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All Journal Jurnal Administrasi Publik Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Langit Biru: Jurnal Ilmiah Aviasi JBEST
Rindri Andewi Gati
Politeknik STIA LAN Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Social Sciences Transportation

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Efektivitas Program Surabaya Single Window (SSW) dalam Pelayanan Publik : Perspektif E-Government (Studi Tentang Perijinan Online Di Kota Surabaya) Gati, Rindri Andewi
Jurnal Administrasi Publik Vol 2, No 6 (2014)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract

Abstract: Effectiveness of the Surabaya Single Window (SSW) Program in Public Service: Perspectives of E-Government (Study of Online Licensing in Surabaya). Information and communication technology are rapidly growing affecting the bureaucracy to use it as a means of improving performance as a public servant. One of the practice can be found in Surabaya. The new licensing service called Surabaya Single Window (SSW) is one of the steps taken by the government of Surabaya within the framework of the implementation of e-Government and make it easier to take care of all the licensing application. The results showed that the implementation of this program has not been effective SSW to tackle licensing issues that occur in Surabaya. Online service perceived could not be accessed by all citizens with different levels of technological mastery. So did the problems in the field of human resources and organizational culture that is still difficult to change. Although the program has some problems but its existence is able to convince the public that the new licensing process is more faster, easier, and transparent. Keywords: effectiveness, public service, e-government, SSW   Abstrak: Efektivitas Program Surabaya Single Window (SSW) dalam Pelayanan Publik : Perspektif E-Government (Studi tentang Perijinan Online di Kota Surabaya). Teknologi informasi dan komunikasi yang berkembang dengan pesat mempengaruhi birokrasi untuk memanfaatkannya sebagai salah satu sarana meningkatkan kinerja sebagai pelayan publik. Salah satu prakteknya bisa ditemui di Kota Surabaya. Pelayanan perijinan baru bernama Surabaya Single Window (SSW) merupakan salah satu langkah yang diambil Pemerintah Kota Surabaya dalam rangka pelaksanaan e-Government dan memudahkan semua pihak untuk mengurus permohonan perijinan. Hasil penelitian menunjukkan bahwa pelaksanaan program SSW ini belum efektif untuk menanggulangi permasalahan perijinan yang terjadi di Surabaya selama ini. Pelayanan secara online dianggap tidak bisa diakses oleh semua masyarakat dengan tingkat penguasaan teknologi yang berbeda. Begitu pun permasalahan di bidang SDM serta budaya organisasi yang masih susah diubah. Meskipun program ini memiliki beberapa kendala namun keberadaannya mampu meyakinkan masyarakat bahwa proses perijinan yang baru lebih cepat, mudah, dan transparan. Kata kunci: efektivitas, pelayanan publik, e-government, SSW
Efektivitas Program Surabaya Single Window (SSW) dalam Pelayanan Publik : Perspektif E-Government (Studi Tentang Perijinan Online Di Kota Surabaya) Rindri Andewi Gati
Jurnal Administrasi Publik Vol. 2 No. 6 (2014)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract

Abstract: Effectiveness of the Surabaya Single Window (SSW) Program in Public Service: Perspectives of E-Government (Study of Online Licensing in Surabaya). Information and communication technology are rapidly growing affecting the bureaucracy to use it as a means of improving performance as a public servant. One of the practice can be found in Surabaya. The new licensing service called Surabaya Single Window (SSW) is one of the steps taken by the government of Surabaya within the framework of the implementation of e-Government and make it easier to take care of all the licensing application. The results showed that the implementation of this program has not been effective SSW to tackle licensing issues that occur in Surabaya. Online service perceived could not be accessed by all citizens with different levels of technological mastery. So did the problems in the field of human resources and organizational culture that is still difficult to change. Although the program has some problems but its existence is able to convince the public that the new licensing process is more faster, easier, and transparent. Keywords: effectiveness, public service, e-government, SSW   Abstrak: Efektivitas Program Surabaya Single Window (SSW) dalam Pelayanan Publik : Perspektif E-Government (Studi tentang Perijinan Online di Kota Surabaya). Teknologi informasi dan komunikasi yang berkembang dengan pesat mempengaruhi birokrasi untuk memanfaatkannya sebagai salah satu sarana meningkatkan kinerja sebagai pelayan publik. Salah satu prakteknya bisa ditemui di Kota Surabaya. Pelayanan perijinan baru bernama Surabaya Single Window (SSW) merupakan salah satu langkah yang diambil Pemerintah Kota Surabaya dalam rangka pelaksanaan e-Government dan memudahkan semua pihak untuk mengurus permohonan perijinan. Hasil penelitian menunjukkan bahwa pelaksanaan program SSW ini belum efektif untuk menanggulangi permasalahan perijinan yang terjadi di Surabaya selama ini. Pelayanan secara online dianggap tidak bisa diakses oleh semua masyarakat dengan tingkat penguasaan teknologi yang berbeda. Begitu pun permasalahan di bidang SDM serta budaya organisasi yang masih susah diubah. Meskipun program ini memiliki beberapa kendala namun keberadaannya mampu meyakinkan masyarakat bahwa proses perijinan yang baru lebih cepat, mudah, dan transparan. Kata kunci: efektivitas, pelayanan publik, e-government, SSW
INOVASI PELAYANAN PUBLIK BERBASIS ELEKTRONIK DI DPM PTSP KOTA BANDUNG Rindri Andewi Gati
Journal of Business Administration Economics & Entrepreneurship Vol. 4, No.1 (2022): April
Publisher : Journal of Business Administration Economics & Entrepreneurship

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Abstract

Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis inovasi pelayanan berbasis elektronik di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPM-PTSP) Kota Bandung. Teori yang digunakan dalam penelitian ini terdiri dari tipologi inovasi, pelayanan publik, dan e-government. Penelitian ini dilakukan dengan metode penelitian kualitatif. Penelitian bertempat di DPM-PTSP Kota Bandung. Hasil penelitian menunjukkan bahwa berdasarkan tipologi inovasi dari Muluk, pelayanan perizinan di DPM-PTSP Kota Bandung menunjukkan adanya inovasi pelayanan publik. Dari sisi inovasi produk, pengantaran dokumen sampai ke pemohon merupakan hal baru dan tidak ada dalam prosedur lama. Inovasi proses mengedepankan proses yang minim penggunaan kertas, terintegrasi, dan serba daring. Inovasi metode pelayanan dilihat dari pelayanan berbasis web dan aplikasi gawai yang dapat diakses dengan mudah. Inovasi strategi kebijakan ditunjukkan dengan adanya deregulasi sebagai jaminan perlindungan hukum. Inovasi sistem ditunjukkan dengan adanya penataan ulang dan pemakaian sistem elektronik mmbuat aspek tugas dan tanggung jawab menjadi lebih jelas. Hasil penelitian diharapkan dapat menjadi lesson learned bagi pemerintah daerah lain dalam implementasi SPBE sehingga dapat meningkatkan kualitas implementasi SPBE di pemerintah daerahnya masing-masing.Kata Kunci: inovasi, pelayanan publik, pelayanan perizinan elektronik
Talent Management in Indonesian National Armed Force: Addressing Personnel Bottlenecks Gati, Rindri Andewi; Utomo, Tri Widodo Wahyu
Jurnal Borneo Administrator Vol. 20 No. 2 (2024): August 2024
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v20i2.1448

Abstract

Over the years, the Indonesian National Armed Forces (TNI) has been tasked with upholding state sovereignty and national defence. However, TNI also faces a bottleneck among its middle- and high-ranking officers, leading to excess non-job personnel. Without corresponding promotion adjustments, the current policy will affect the institution's performance and officers' careers. This study applied qualitative research by conducting interviews and gathering primary and secondary data through focused group discussion and literature review from various policy documents and reports. The findings then highlight the solutions with talent management emerging as a strategic approach. It offers a second-best policy option by promoting professionalism and modernity while addressing organisational challenges. Through this approach, we tried to propose evidence-based solutions to improve organisational performance and address personnel bottleneck issues. This study proposes a new approach to talent management strategies. It involves recruiting, developing, and retaining high-potential individuals and optimising functional positions based on expertise to offer an alternative career path. The talent management approach also aims to enhance efficiency and effectiveness within military organisations
Hambatan dan Tantangan dalam Implementasi Program Keselamatan Negara di Sektor Penerbangan Indonesia Ari Fianto; Rindri Andewi Gati
Langit Biru: Jurnal Ilmiah Aviasi Vol 19 No 2 (2026): Langit Biru: Jurnal Ilmiah Aviasi
Publisher : Politeknik Penerbangan Indonesia Curug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54147/langitbiru.v19i2.1601

Abstract

Indonesia is obligated to implement the State Safety Programme (SSP) through the National Aviation Safety Program (PKPN), governed by Ministry of Transportation Regulation No. PM 93 of 2016. Despite this regulatory foundation, PKPN implementation within the Directorate General of Civil Aviation (DJPU) faces significant structural, resource, and institutional barriers. This qualitative descriptive study employs Van Meter and Van Horn's policy implementation model to examine implementation challenges across six dimensions: policy standards and objectives, resources, implementing agency characteristics, communication patterns, implementer dispositions, and external environmental conditions. Findings reveal that policy objectives lack clear outcome-based definitions; human resources, IT infrastructure, and budgetary allocations are insufficient; organizational structure remains ad hoc rather than permanent; communication channels are predominantly informal; and implementer understanding of PKPN is uneven. While operator-level support is relatively adequate, higher-level political commitment is incomplete. The study concludes that PKPN implementation remains suboptimal and requires institutional strengthening through permanent organizational restructuring, enhanced resource allocation, improved inter-agency communication, and closer alignment with ICAO's Eight Critical Elements (CE) framework.
Co-Authors Ari Fianto Utomo, Tri Widodo Wahyu