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All Journal METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi ALGORITMA : JURNAL ILMU KOMPUTER DAN INFORMATIKA JOURNAL OF SCIENCE AND SOCIAL RESEARCH JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) Syntax: Journal of Software Engineering, Computer Science and Information Technology Data Sciences Indonesia (DSI) Jurnal Ilmu Komputer dan Sistem Informasi Jurnal Ilmu Komputer dan Teknologi Informasi
Fachrul Rozi Lubis
Universitas Harapan Medan
Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Library & Information Science Physics Social Sciences

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SISTEM PENDUKUNG KEPUTUSAN DISPOSISI SURAT MENGGUNAKAN METODE TOPSIS DAN V-MODEL Mhd Kabul Maulana; Fachrul Rozi Lubis
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 4 (2026): August 2026 (1)
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i4.7027

Abstract

Proses tata kelola surat masuk dan pembagian tugas melalui lembar disposisi pada Bidang Akuntansi BKAD Provinsi Sumatera Utara masih dilakukan secara manual. Kondisi tersebut menimbulkan subjektivitas pimpinan dalam menentukan prioritas surat serta risiko dokumen fisik hilang atau terselip yang dapat menghambat proses birokrasi. Penelitian ini bertujuan membangun Sistem Pendukung Keputusan (SPK) berbasis web bernama SIDIRAT untuk mengotomatisasi penilaian urgensi surat dan memberikan rekomendasi tindakan disposisi secara objektif. Metode yang digunakan adalah Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) dengan empat kriteria, yaitu kepentingan surat, sumber pengirim, jenis dokumen, dan batas waktu penanganan (deadline). Sistem dikembangkan menggunakan Python dengan framework Django dan basis data SQLite melalui pendekatan V-Model. Pengujian dilakukan menggunakan Black box Testing dan Unit Testing pada berkas utils.py. Hasil pengujian menunjukkan tingkat kecocokan 100% dengan nilai error 0,0000 antara hasil sistem dan perhitungan manual. Sistem SIDIRAT berhasil mendukung pengelolaan persuratan yang lebih transparan, akurat, dan akuntabel serta meningkatkan efisiensi pengambilan keputusan disposisi.
Sistem Monitoring Visit Pelanggan Retensi (Anti-Churn) Berbasis Web dengan Integrasi Teknologi GPS Ainin Hafiz Nasution; Fachrul Rozi Lubis
Jurnal Ilmu Komputer dan Teknologi Informasi Vol. 3 No. 2 (2026): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jikti.v3i2.2052

Abstract

The high level of competition in the internet service industry requires companies to maintain retention activity records that can be traced and validated. The previously used monitoring visit process, which relied on Google Forms, resulted in customer visit data, documentation, location, history, and reports not being integrated into a single system. This study aims to design a web-based Customer Retention Visit Monitoring System (Anti-Churn) with Global Positioning System (GPS) integration. The system was developed using the Rapid Application Development (RAD) method through the stages of Requirement Planning, User Design, Construction, and Cutover, with requirements gathered through observation, interviews, and literature review. The system was built using PHP, CodeIgniter 3, MySQL, and GPS to record and validate visit coordinates. The implementation results show the integration of customer, officer, visit, evidence, history, and report data. Black Box Testing of 17 scenarios produced 17 valid scenarios, or a 100% functional success rate, including coordinate retrieval, notifications when GPS is inactive, and rejection of location validation outside the specified area. These results indicate that the system functions in accordance with the tested scenarios, without measuring customer churn reduction.
Co-Authors Ahmad Zakir, Ahmad Ainin Hafiz Nasution Amir Mahmud Husein Arie Rafika Dewi Awaluddin Harahap Boni Oktaviani Sembiring Dewi, Arie Rafika Eddy Rahman Syahputra Fachry Al Hafiz Febrica Hotmaulina Sitorus Fransiska, Yunita Hadinata, Edrian Irvan, Irvan Lubis, Husni Maya Dwi Sardilla Mhd Kabul Maulana Muhammad Khoiruddin Harahap Nurul Fitrah Hayati Rizki Fadillah Sinulingga, Sri Ulina