<![CDATA[Electricity is one of the most important community needs and is the most important economicresource needed in a business activity, both in the household, lighting, communication, industrial and othersectors. ESDM Minister Regulation Number 33 of 2014 concerning Service Quality Levels and Costs Relatedto Electricity Distribution by PT. The National Electricity Company, mentions two service systems provided byPT. PLN (Persero) to the public, namely: Postpaid Electricity System and Pre-paid Electricity System. Interms of protection, there are consumer rights that are violated, consumers have the right to choose and getclear information on the application of the prepaid system, as stated in Article 4 letter b, and letter c of ActNumber 8 of 1999 concerning Consumer Protection. harming potential customers.The problem raised in the writing of this research is how legal protection for consumers ofelectricity tokens in Nias and what efforts can be done by consumers if harmed in the use of prepaidelectricity in Nias, with data collection methods obtained from library data and interviews with staff of PT. PLN(Persero) Region of North Sumatra Area Nias.The conclusions are: Prepaid electricity legal protection includes: related to the ElectricityPurchase Agreement (SPJBTL). If the consumer rights that have been agreed upon in the ElectricityPurchase Agreement (SPJBTL) are not carried out the consumer has the right to make a complaint to thePLN, Prepaid electricity dispute resolution in the Nias area, has been resolved directly between the PLN andthe consumer, submit a complaint directly to PLN through the contact center service "PLN 123 In principle thePLN area of Nias prioritizes dispute resolution in consensus to reach consensus, if the PLN refuses and / ordoes not respond and / or does not meet compensation for claims, then PLN can be sued through theConsumer Dispute Settlement Agency ("BPSK") or consumers can submit to the judiciary in the consumer'splace of residence.]]>
