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All Journal JURNAL ILMIAH SIMANTEK JURNAL ILMIAH KOHESI
RIANTO MANURUNG
AKADEMI PARIWISATA MEDAN
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PENGARUH DISIPLIN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI HOTEL EMERALD GARDEN MEDAN RIANTO MANURUNG
JURNAL ILMIAH SIMANTEK Vol 4 No 3 (2020): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Abstract

The research aims to test the influence of work discipline and work environment on the employee performance of theEmerald Garden Hotel. The type of research used is quantitative research. The study used the census method with thequestionnaire instrument, the sampling technique of the study using probability sampling technique where samples of morethan 100 people, were calculated with Slovin formula so that the sample was 75 people. Processing techniques and dataanalysis using validity tests, reliability tests, classical assumption tests, descriptive analysis, cross tabulation, multiple linearregression analyses, and coefficient of determination analysis. The results of the study showed that individual disciplineshave significant effect on employees ' performance and the working environment is significant and is the dominant variable toemployee performance. The results of the test together with the work discipline and working environment have significanteffect on the employees ' performance of Hotel Emerald Garden Medan. The value of RSquare is 0.741 or 74.10%, whichmeans that the research variable contributes greatly to the contribution of the employee's performance of Hotel EmeraldGarden Medan by 74.10% while the remaining 25.90% is influenced by other factors outside this research.
PENGARUH KUALITAS PELAYANAN DAN BEBAN KERJA PRAMUKAMAR TERHADAP KEPUASAN TAMU YANG MENGINAP DI HOTEL INNA PARAPAT RIANTO MANURUNG
JURNAL ILMIAH KOHESI Vol 4 No 3 (2020): JURNAL ILMIAH KOHESI
Publisher : LP2MTBM MAKARIOZ

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Abstract

This research aims to test the influence of quality of service and workload on the quality of service Hotel Inna Parapat. Thetype of research used is quantitative research. The study used the census method with the questionnaire instrument, thesampling technique in the study using probability sampling technique using total sampling, so that the sample was 75 people.Processing techniques and data analysis using validity tests, reliability tests, classical assumption tests, descriptive analysis,cross tabulation, multiple linear regression analyses, and coefficient of determination analysis. The results showed thatindividually the quality of service significantly affects the guest's satisfaction and the workload is significant and is a dominantvariable towards guest satisfaction. The results of the test are jointly quality of service and workload significantly affect theguest satisfaction of Hotel Inna Parpaat. The value of RSquare is 0.719 or 71.90%, which means that the research variablesgive contribution or contributions very large in explaining about the quality of service Inna Parapat Hotel for 71.90% while therest is 28.10% influenced by other factors outside this research.
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