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MUHAMMAD KHADAFI
UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA
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TINGKAT KEPUASAN PASIEN BPJS DI PUSKESMAS MELATI KECAMATAN PERBAUNGAN KAB. SERDANG BEDAGAI ILHAMDY RAMADHAN; MUHAMMAD KHADAFI
JURNAL ILMIAH SIMANTEK Vol 4 No 4 (2020): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Abstract

As a health care provider of Jaminan Kesehatan Nasional (JKN), puskesmas have to provide the best health care forcommunity. Health care service satisfaction assessment can be measured by knowing the level of community satisfactionwith the health care service. To find out how is the satisfaction level of BPJS patients of puskesmas melati. The studyapplied observational analysis with cross sectional design and accidental sampling. Based on the research results obtainedNRR from each indicator of service procedures (3,412), service requirements (3,422), the explicit of service personnel(3,331), officer responsibility (3,423), service personnel ability (3,522), service speed (3,166), justice received service(3,522), courtesy and friendliness of staff (3,700), fairness of service costs (3,978), certainty of service costs (3,944),environmental comfort (3,244), environmental security (3,367), discipline of service personnel (3,400), certainty of serviceschedules (3,444 ). Service quality and satisfaction levels are very good. However, there are 5 of 14 indicators that still getthe lowest score, namely, service speed, environmental comfort, clarity of staff, environmental security and serviceprocedures that have the lowest NRR.
TINGKAT PENGETAHUAN PASIEN CHRONIC KIDNEY DISEASE (CKD) TERHADAP AKSES HEMODIALISA DAN PERAWATAN AKSES HEMODIALISA DI RSUD DR. PIRNGADI KOTA MEDAN CAHYANI SHINTIA; MUHAMMAD KHADAFI
JURNAL ILMIAH SIMANTEK Vol 5 No 2 (2021): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Access for hemodialysis is the most important process of Chronic Kidney Disease therapy. Some of the access includingArterivenous Fistula (AVF), Arterivenous Graft (AVG) and Catheterization method. The purpose of this study is to determinethe Chronic Kidney Disease patients’ level of knowledge about hemodialysis accesses and how to take good care of theaccess. The design used in this study is cross sectional, using validated questionnaires towards 60 respondents.The knowledge of the Chronic Kidney Disease patients about the access turns out to be fine, with a result of 50% of thesample which equals to 30 respondents. And the knowledge about taking care of the hemodialysis access has a result of70% which equals to 42 respondents. The Chronic Kidney Disease patients’ level of knowledge about the access and how totake care of it are categorized as good or well done.
TINGKAT PENGETAHUAN PASIEN DIABETES MELLITUS TERHADAP FAKTOR RISIKO ULKUS DIABETIKUM DI RSUD DR. PIRNGADI MEDAN HARY ILHAM BASTANTA; MUHAMMAD KHADAFI
JURNAL ILMIAH SIMANTEK Vol 5 No 2 (2021): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Diabetes mellitus (DM) is a group of chronic metabolic diseases characterized by hyperglycemia associated with severalorgans of the body. One chronic complication of diabetes mellitus is diabetic ulcer with risk factors are ischemic, neuropathyand infection. The purpose of this study is to determine the diabetes mellitus patients’ level of knowledge toward risk factor ofoccurrence diabetic ulcer. The design used in this study is cross sectional, using validated questionnaires towards 60respondents. The knowledge of the diabetes mellitus patients toward risk factor of occurrence diabetic ulcer turns out to begood enough, with a result of 55,0% of the sample which equals to 33 respondents. The diabetes mellitus patients’ level ofknowledge toward risk factor of occurrence diabetic ulcer are categorized as good enough.
Co-Authors CAHYANI SHINTIA HARY ILHAM BASTANTA ILHAMDY RAMADHAN