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All Journal Jurnal Ekobis : Ekonomi Bisnis & Manajemen Jurnal Tahdzibi: Manajemen Pendidikan Islam
Mohamad Lutfi
STIE Muhammadiyah Jakarta
Religion Economics, Econometrics & Finance Social Sciences Other

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PENINGKATKAN KOMPETENSI LULUSAN DENGAN MUTU LAYANAN DI PERGURUAN TINGGI MUHAMMADIYAH (PTM) (Studi kasus di Provinsi DKI, Banten, Jawa Tengah dan Jawa Timur) Mohamad Lutfi
Jurnal Tahdzibi : Manajemen Pendidikan Islam Vol 3, No 2 (2018): Jurnal Tahdzibi : Manajemen Pendidikan Islam
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/tahdzibi.3.2.67-82

Abstract

ABSTRAKTujuan dalam penelitian ini adalah untuk menganalisis dan memperoleh gambaran mengenai peningkatan manajemen mutu pelayanan akademik dalam upaya peningkatan kompetensi lulusan perguruan tinggi muhammadiyah(PTM) yang ada di provinsi DKI, Banten, Jawa Tengah dan Jawa Timur. Metode yang digunakan dalam penelitian adalah metode deskriptif dengan pendekatan kualitatif, metode tersebut digunakan untuk menggali data dan informasi yang berkaitan dengan penerapan pelayanan akademik dalam menunjang peningkatan mutu pendidikan serta untuk menjawab permasalahan secara teoritis maka digunakan studi literatur. Hasil Penelitian menunjukkan bahwa penyelenggaraan pelayanan akademik yang dijalankan oleh seluruh komponen perguruan tinggi muhammadiyah (PTM), termasuk dosen, karyawan dan staff akademik memperlihatkan adanya perubahan menuju kearah perbaikan yang lebih baik, dari segi manajemen sumber daya manusia, maupun sarana pendukung yang menunjang terlaksananya peningkatan mutu pelayanan akademi. Tentu agar dapat merubah sikap dan perilaku dosen atau karyawan, yang masih indisipliner maupun kurang produktif, inovatif dan memiliki kinerja yang rendah sehingga perlu penanganan khusus. Perguruan tinggi muhammadiyah perlu mengendalikan mutu kegiatan yang diselenggarakan pada tahapan dalam proses manajemennya yang mencakup input, proses, output dan kepuasan stakeholders. Peningkatan mutu pelayanan dapat dilaksanakan dengan penerapan IT/ICT dalam proses manajemen mutu layanan, menyempurnakan dan memantapkan kurikulum, memperbaharui dan menyempurnakan fasilitas pembelajaran, meningkatkan kualifikasi mutu dan jumlah SDM yang disesuaikan dengan kebutuhan di perguruan tinggi muhammadiyah.  
PELAKSANAAN PENINGKATAN KEPATUHAN PELAPORAN LAPORAN HARTA KEKAYAAN PENYELENGGARA NEGARA (LHKPN) Yuniarty Veronika Ingnuan; Mohamad Lutfi
Jurnal Ekobis : Ekonomi Bisnis & Manajemen Vol 8, No 2 (2018): Jurnal Ekobis: Ekonomi Bisnis dan Manajemen
Publisher : STIE Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37932/j.e.v8i2.43

Abstract

This study aims to test and analyze the Implementation of Enhancing the Compliance of Reporting the Statutory Assets of State Assets (LHKPN) in the Scope of Regional Agencies at the Directorate of Registration and Examination of LHKPN. In this study the authors used a Qualitative Descriptive Data analysis method using the Interative Analysis model. The author uses the Triangulation technique to test the validity of the data that has been obtained during the study. Purposive Sampling Method is a sample determination technique with certain considerations. The results of the research prove that the level of LHKPN Reporting Compliance in the Scope of Regional Agencies has decreased from 2016-2017. This percentage can still increase if it is supported by the role and awareness of the Obligatory Report to report their assets and the commitment of the Regional Head / Head of Institution related to the application of sanctions for compulsory reporting who do not report LHKPN to the KPK. The next level of LHKPN Reporting Compliance in the Bangka Belitung Islands Provincial Government in 2017 has increased. Because since the beginning the Governor of the Bangka Belitung Islands Provincial Government has committed in the framework of preventing corruption, one of them is by reporting the LHKPN and issuing the Bangka Belitung Islands Governor Regulation No. 56 of 2017 concerning Management of State Organizer Asset Management in the Province of Bangka Belitung Provincial Government and issuing Circular Number : 840/0098 / VII / 2018 dated April 3, 2018 concerning the delay in payment of the Income Improvement Allowance (TPP).
ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN Davia Sri Astuti; Mohamad Lutfi
Jurnal Ekobis : Ekonomi Bisnis & Manajemen Vol 9, No 2 (2019): Jurnal Ekobis: Ekonomi Bisnis dan Manajemen
Publisher : STIE Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37932/j.e.v9i2.64

Abstract

The business world is getting really competitive these days. Including in providing internet service business. The Supra Primatama Nusantara Inc. or known as Biznet, is one of the services company that runs in the field of providing internet service. Biznet has several products. The product which will be analysed is Biznet Home, a product provided for housing and for apartment that lots of them recently known in need of internet service. Although there are lots of similar competitive products, but Biznet is remain able to stand by doing several strategies. This research itself has the purpose to find out how far is the effect from the Service Quality (X1), the Customer Satisfaction (X2), towards Customer Loyalty (Y), of Biznet Home in Bali. The sample of this research is in amount of 90 respondents by doing the accidental sampling method with the whole population of Biznet Home customers in Bali. The method which is used in this research is quantitative with regression analysis method. There are examination steps such as validation test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple regression analysis, correlation test, determination coefficient test, simultaneously F test, and t statistic test.. This research results that independent variables of service quality (X1) and customer satisfaction (X2) have the significant positive relation towards dependent variable of customer loyalty (Y).
Co-Authors Davia Sri Astuti Yuniarty Veronika Ingnuan